Jerry explained what needed to be done and listened to what I was there for. Your staff did a great job servicing the vehicle.
8/3/2023
Diane B. VERIFIED CUSTOMER
very professional and friendly service
8/3/2023
Alejandro P. VERIFIED CUSTOMER
Good and quick turnaround
8/3/2023
Bhupinder S. VERIFIED CUSTOMER
Best
8/3/2023
Robert L. VERIFIED CUSTOMER
Came into the building with clean Dash. Left with a Check Engine light on. I had 2 car keys made. Nothing should of been touched!!!!!
8/2/2023
Bruce C. VERIFIED CUSTOMER
Very professional and friendly. I had questions regarding a paint chip and it was handled with professionalism.
8/2/2023
Jon H. VERIFIED CUSTOMER
I am extremely satisfied and happy with the work Mr. Becker did for me. As a matter of fact, Austin is the primary reason I brought my Honda Pilot back to McGrath for service at all. I trust Austin to advise me honestly what needs to be done, then to handle it fairly and efficiently. Austin is an outstanding asset to the McGrath organization,in my opinion.
8/2/2023
Debra R. VERIFIED CUSTOMER
I was not assisted by Jason. I was assisted by John losch. My comments are about mr.losch. I found him to very nice and thorough in his explanation. I was happy with my interaction with him.
8/2/2023
Joseph S. VERIFIED CUSTOMER
Everything was great. Jeff was great. May reach back out soon, it seems my MPG is way lower on average that it was prior to the service/fuel-injector cleaning - but I’ll give it a few more days
8/2/2023
Duane R. VERIFIED CUSTOMER
Great service from beginning to end!
8/1/2023
Theresa H. VERIFIED CUSTOMER
Thank you for the great service
8/1/2023
Joann S. VERIFIED CUSTOMER
Luis has been the best to work with! Calls back promptly explains what was done and what needs to be done! I am happy to say Luis will be the only one I will work with as long as I own my Pilot.
Very pleasant! I will be back to deal with Luis!
Great personality 5 ?????
8/1/2023
Roxanne B. VERIFIED CUSTOMER
Riley did a great job!
8/1/2023
Timothy M. VERIFIED CUSTOMER
Hello,
I have been going to McGrath Honda for over 15 years and there was an issue with my bill. Your sales associate charged my credit card 2x on 6/28 and still working to get a credit back on my account. I have sent a follow-up email to the sales associate on 7/31 (two emails and now 3 calls to my credit card company to get this resolved). I would appreciate a manager to give me a call @ ****-****-xxxx so I understand how we are going to credit back my CC so I am not charged twice. I shouldn't have to be hunting this down and if I have to claim fraud on my CC to get reimbursed and go through all of the paperwork to do this, I can, but this will be THE LAST time I go to McGrath Honda. Please check my records on how much $$ I have spent buying new cars and maintenance under my Family and this will be lost if this isn't resolved soon.
Sincerely
Tim & Carla Mote
****-****-xxxx
****-****-xxxx
Owners of a 2019 Honda Passport, 2016 MDX, 2010 CRV (2 of 3 purchased at McGrath Honda and all 3 serviced 100% at McGrath Honda)
7/31/2023
Timothy M. VERIFIED CUSTOMER
Hello,
I have been going to McGrath Honda for over 15 years and there was an issue with my bill. Your sales associate charged my credit card 2x on 6/28 and still working to get a credit back on my account. I have sent a follow-up email to the sales associate on 7/31 (two emails and now 3 calls to my credit card company to get this resolved). I would appreciate a manager to give me a call @ ****-****-xxxx so I understand how we are going to credit back my CC so I am not charged twice. I shouldn't have to be hunting this down and if I have to claim fraud on my CC to get reimbursed and go through all of the paperwork to do this, I can, but this will be THE LAST time I go to McGrath Honda. Please check my records on how much $$ I have spent buying new cars and maintenance under my Family and this will be lost if this isn't resolved soon.
Sincerely
Tim & Carla Mote
****-****-xxxx
****-****-xxxx
Owners of a 2019 Honda Passport, 2016 MDX, 2010 CRV (2 of 3 purchased at McGrath Honda and all 3 serviced 100% at McGrath Honda)