Monika ALWAYS takes great care of me and my Honda!
6/29/2023
Mary L. VERIFIED CUSTOMER
Luis, was kind and helpful, very nice to work with!
6/29/2023
Jimmy M. VERIFIED CUSTOMER
Great guy to work with!
6/29/2023
Matt W. VERIFIED CUSTOMER
Very pleased with Mauel Sosa. Very dealer ship and the work done.
6/28/2023
Angela C. VERIFIED CUSTOMER
John was very thorough and explained everything about my plan and my car really well.
6/28/2023
Antonio D. VERIFIED CUSTOMER
Mr.Jason Goldman is a pro when it comes to treating people, he knows his job, knows what to do, he makes us so comfortable.
6/28/2023
Cesar T. VERIFIED CUSTOMER
Monika was very kind and provide me with detailed explanation about my car’s service.
6/28/2023
Gopal P. VERIFIED CUSTOMER
Jason is very nice guy.
6/28/2023
Sue B. VERIFIED CUSTOMER
Jason was great. He kept me updated on the progress with my car and made sure that the wipers were put on as quickly as possible (the wipers were an “oh by the way” job).
6/27/2023
Donna A. VERIFIED CUSTOMER
Luis found what was wrong with our tire. Very polite nice transport guys to my house. Luis is was great.
6/27/2023
Brian V. VERIFIED CUSTOMER
I was shocked at the labor charges, which were 10X more than the parts costs. The invoice does not show the number of hours spent on each service item, but just based on the hours between drop off and pick up, the rate had to be in excess of $200/hour! Seems excessive, right?
6/26/2023
James M. VERIFIED CUSTOMER
Jerry has always been my go to associate at McGrath. We’re driving our 4th Odyssey van and the last three (2011, 2018 and our current 2022) have all been serviced at Honda under the supervision of Jerry Nepermann. When I call for service I always ask for Jerry. The Randall Rd McGrath has a great staff all around.
6/25/2023
Erik S. VERIFIED CUSTOMER
Job well done. Thanks!
6/25/2023
Eileen W. VERIFIED CUSTOMER
When I bring my car in for service I always request Jerry as my Service Consultant.
He is very knowledgeable, friendly and gives me confidence that my car is in good hands.
Recently my car had to be towed in to McGrath. Jerry went above and beyond to keep me posted as to what had to be done to the car.
When I called into MCGrath everyone was so helpful.
High marks an thanks to Jerry and MCGrath.
6/25/2023
Melissa R. VERIFIED CUSTOMER
Manuel promptly assisted me when I arrived. He made everything very clear and was courteous.
6/25/2023
Stacey D. VERIFIED CUSTOMER
Thanks guys!
6/25/2023
Aisha K. VERIFIED CUSTOMER
Austin was extremely helpful, polite and advised on the recall. He’s really had everything done during the time he said.
6/25/2023
Craig Q. VERIFIED CUSTOMER
I had a 4:00 appt. I walked into the service advisor area and waited 3-4 awkward minutes before anyone acknowledged my presence. It wasn’t that busy. In addition, an oil change and inspection should not take over an hour and a half to complete.
6/25/2023
David R. VERIFIED CUSTOMER
Yes great customer service! I was very pleased with Jeffrey.
6/25/2023
Glen K. VERIFIED CUSTOMER
Dropped my car off at 7am thinking that appointment time meant the car would be looked at immediately. Got a text 4 hours later saying car hadn’t been looked at yet. 4 hours later another text which led to learning that the car wouldn’t be ready until sometime the next day. Very irritating that no one told me when I made the appointment or dropped off the car that my “appointment” time only meant I was in line for a bay. Very disappointed.
On the good side, personnel were friendly and did their best.