Gail was great the whole time. Upon arrival she informed me that my broken belt would be covered under the warranty I paid for. Then she had to call me to inform me that her manager said it was wear and tear and would not be covered. Sounds like a difference of opinion. What good is a warranty if the manager can overrule the service representative that told me it should be covered? I bought 2 cars from you guys in the last 11 months and this was my first repair appointment and my warranty was useless.
2/4/2024
Michael C. VERIFIED CUSTOMER
Was very responsive to my questions.
2/3/2024
Gina L. VERIFIED CUSTOMER
Great service by all
2/3/2024
Marissa A. VERIFIED CUSTOMER
Jerry was great!
2/3/2024
Anna B. VERIFIED CUSTOMER
10plus for Bryan Couture very professional very knowledgeable very pleased with my experience
Anna B
2/3/2024
James P. VERIFIED CUSTOMER
Jackson did a great job taking care of me.
2/3/2024
Arthur P. VERIFIED CUSTOMER
Good work thanks for your service
2/3/2024
William F. VERIFIED CUSTOMER
I received excellent explanation regarding what my car needed in layman’s terms and honest due date as to when the work would be completed great job!
2/3/2024
Marcia N. VERIFIED CUSTOMER
Luis always provides great service. My car was ready sooner than expected.
2/3/2024
Thomas R. VERIFIED CUSTOMER
He was very friendly and easy to talk to. I was very comfortable with him.
2/3/2024
Mary Lou. VERIFIED CUSTOMER
I love my ‘o5 odossey!!!
2/3/2024
Joshua E. VERIFIED CUSTOMER
McGrath Honda in Elgin replaced the piston rings in my 2015 Honda Odyssey back in April 2022, and I thought that would have solved this problem for good. Unfortunately, the same thing happened again in January 2024 (I took my car in the shop on January 10 as the check engine light was flashing, and it was found cylinder 1 had misfired again. I took it back up to McGrath Honda in Elgin and it was found the piston rings had failed again.) I was advised that there is no assistance available for this exact same repair - so if I want to continue driving my Honda (which I have only driven Honda vehicles for my entire driving history), I will have to pay the same amount I paid (and probably even more) for the same exact repair that was supposed to have been done correctly less than 2 years ago. I am very disappointed in this whole experience and am now going to be looking at going with a different car brand seeing how Honda has handled this whole experience in a completely unsatisfactory way.
2/2/2024
Thomas E. VERIFIED CUSTOMER
Jaxxon was focused on customer satisfaction the whole time, and made the resolution of an issue that I had when I first picked up my car as smooth as possible in resolving it. He was patient and understanding of me being someone who pays very careful attention to detail. He was willing to work with me on my specific requests and I really appreciatd his help.
2/2/2024
Frank B. VERIFIED CUSTOMER
Very enjoyable experience, everyone was professional and courteous. Work was done in a timely manner. Clean waiting room with complimentary coffee and water. Thank you
2/2/2024
Denise M. VERIFIED CUSTOMER
Very informative, and helpful on my maintenance schedule
2/2/2024
Diana R. VERIFIED CUSTOMER
Luis was wonderful! Kept me informed and updated
2/2/2024
Asim A. VERIFIED CUSTOMER
Martin is very good service sdvaser
2/2/2024
Jim M. VERIFIED CUSTOMER
Jerry was vary knowledgable, courteous and a customer orientated service representative. He went the extra mile when dealing with my problem with a great attitude. I travel 40 miles one way to have my Accord serviced at your location and will look for him to handle my next service need.