Jason is a good advisor and the few times I have been in he has had training associates with him. I can tell you have great faith in him and the new associates should be well prepared, especially with his customer focus and willingness to listen to understand approach.
3/18/2023
Genoveva Z. VERIFIED CUSTOMER
Great guy. I thought his name was Martin. I have to wait over an hour but I ufrynderstood that you were very busy.
3/18/2023
Michael P. VERIFIED CUSTOMER
Austin Becker .. was very good , I’d give him a 10 for great service.
3/18/2023
Rummana S. VERIFIED CUSTOMER
I appreciated Jason's and the person he was training's help. They were kind and helpful.
3/17/2023
Delvorie M. VERIFIED CUSTOMER
Welcome!
3/17/2023
Ursula R. VERIFIED CUSTOMER
Was a nice experience and prompt service.
3/17/2023
Sarah Z. VERIFIED CUSTOMER
I will request Luis for all my future appointments. Great service!
3/17/2023
Christopher F. VERIFIED CUSTOMER
Jerry is great to work with
3/17/2023
Paula N. VERIFIED CUSTOMER
Thank you!
3/17/2023
Kathryn Q. VERIFIED CUSTOMER
Waiting on a call back regarding the repair of the gasket for the oil Pan. The parts are apparently on back order. And Austin is going to be out of town for a week.
3/17/2023
James J. VERIFIED CUSTOMER
Good
3/16/2023
Randy B. VERIFIED CUSTOMER
The McGrath service department has been nothing but excellent every time I have brought my passport in for service. Jason especially. A breath of fresh air after the terrible experiences I’ve had at Napleton Honda in Rockford.
3/16/2023
Adrien U. VERIFIED CUSTOMER
Jerry is simply the best!
3/16/2023
Gregory V. VERIFIED CUSTOMER
Luis was very professional and friendly. Best service I've had in a very long time. Will come back for all major service.
3/16/2023
Matthew E. VERIFIED CUSTOMER
Austin was great. Disappointed Honda wouldn’t cover a problem they knew existed and have had law suits over
3/16/2023
Nick V. VERIFIED CUSTOMER
Thank you
3/16/2023
Juan P. VERIFIED CUSTOMER
I wish you would resort all services to carfax
3/16/2023
David H. VERIFIED CUSTOMER
Came in for a B 1 service at 9:45am today 3-15. I needed to be done right at 11am or just after. Girl who made my appointment said it should take 55 minutes. I also mentioned that my passenger side headlight was recently replaced and not working all the time.
Upon arrival I was told that the service would be at least 90 minutes, my headlight may not get looked at and asked if I wanted my car washed....to which I replied yes if there's time.
My car was ready at about 10:50 so that was great!!!! However....I was told to get a new bulb for my headlight. I asked why it wasn't replaced and was told that I just bought it so I should take it back there to get another one.
I REALLY wish I was told that all I needed was another new bulb because I would have said please just replace it. Also my car was done in plenty of time to run it through the car wash.... which I noticed when I tried to just wash it myself that it is no longer open to McGrath Honda owners??
Bought my car from McGrath 10 years ago and this is the first time that I've questioned or been disappointed in the service and communication.
3/16/2023
Karen L. VERIFIED CUSTOMER
Recall was never even addressed if it applies to my ve Chile.
3/16/2023
Jennifer Z. VERIFIED CUSTOMER
I am waiting on the answer back for the body guy to let me know what's the estimate for the dent on my car. I'm very unsatisfied as the service people act like they're paying something and put everything as is "not covered"