Jason was awesome! Kept me informed, expressed genuine concern for the issues. And listened closely to my explanation of the malfunction. Very professional and courteous.
2/19/2023
Kimberly M. VERIFIED CUSTOMER
Jason and the entire McGrath team are ????????
Thank you for making my day yesterday!
2/19/2023
Mary H. VERIFIED CUSTOMER
Okay I will be glad to answer any questions!
2/19/2023
Johnny K. VERIFIED CUSTOMER
Go there to get my terracotta airbags replaced thinking it's going to be a quick, FREE thing. Thinking it will be safer.
I leave with the new safer airbags and also a complementary air bag dashboard light warning that wasn't there b4, and a bill of $800 to fix it. With little to no explanation on why the sensor worked BEFORE I came in, and why it was broken AFTER. If I woulda knew that I was going to leave there with new airbags in exchange for a warning light on my dash and $800 to fix it, I woulda never brought it in to u guys. How does a sensor go from working condition, to NOT working condition, in the 1 hour I was there? If you were in my shoes would you be upset too? Lost sleep last night just thinking about it, and how you guys MADE me try to believe it wasn't your fault. Ugh.
2/18/2023
David R. VERIFIED CUSTOMER
Luis was wonderful to work with.
2/18/2023
Olivia G. VERIFIED CUSTOMER
Very friendly and helpful. He even took time to show me how to reset the tire pressure monitoring system.
2/18/2023
Michael S. VERIFIED CUSTOMER
Jerry is an excellent maintenance advisor. I appreciated his efforts and input to my questions and concerns. I am very satisfied with my experience today at McGrath. Thanks.
2/18/2023
Robert B. VERIFIED CUSTOMER
Jerry was knowledgeable and great to work with.
2/18/2023
Sharon H. VERIFIED CUSTOMER
Jerry is a fantastic service man. Kept in constant contact with me about my car and when parts would arrive. Kept me reassured about the loner. Extremely satisfied. Thank you Jerry.
2/18/2023
Dianne B. VERIFIED CUSTOMER
Work completed does not match what I paid for had to call McGrath.
2/18/2023
Tyronne D. VERIFIED CUSTOMER
Luis varela has a awesome and excellent job and I had experienced his above and beyond customer service! He is really good at following up with the client so as to ensure that they are never left in the dark. Keep it up!
2/17/2023
Moli N. VERIFIED CUSTOMER
Very good service
2/17/2023
Richard D. VERIFIED CUSTOMER
Jerry and the McGrath Team did great. As always.
2/17/2023
Dj D. VERIFIED CUSTOMER
Emily was very quick to greet us, tell us how long to fix the problem. She’s very professional and helpful
2/16/2023
Micaela H. VERIFIED CUSTOMER
Emily was great! I also enjoy working with Chris. He remembers me and values me as a customer.
2/16/2023
Judith B. VERIFIED CUSTOMER
Luis was absolutely fantastic. I was going to write a note to management but this is even better he was in all my years the best service men I’ve ever met. We will be looking for a car in November and I guarantee you based on the experience we had with him, it will be a Honda.
2/16/2023
Charles H. VERIFIED CUSTOMER
Luis did a great job. Great explanations of everything
2/16/2023
Richard R. VERIFIED CUSTOMER
Thorough and friendly. He went the extra mile with my insurance to make sure the repairs were covered.
2/15/2023
Kevin S. VERIFIED CUSTOMER
Jerry was extremely personable. He took the time to understand the problem with my vehicle. He called me and texted me regularly to update me as to the status of the order for the parts, and when I would be able to get my vehicle back. He represented McGrath well, and helped me to realize that McGrath cares about its customers.