Luis is Amazing and great to work with. I will return because of him
2/14/2023
Ambalal P. VERIFIED CUSTOMER
I always take my car for recommended service. I am happy with them, they always give me good advice and fix the car , it’s little expensive, but better than you go other shop , who don’t know how to fix , good people, good job. Thanks, send good discount coupon!!! Thanks.
2/14/2023
William I. VERIFIED CUSTOMER
Always happy . Well done McGrath
2/13/2023
Glenn M. VERIFIED CUSTOMER
Feels like the explanation regarding the problem with the car is just a made up story. The car is fairly 2 years old but seems like it’s an old car with so many problems. Hard to trust Honda dealership!!
2/13/2023
Larry -Steven. VERIFIED CUSTOMER
Great service. Very helpful and super customer service.
2/13/2023
Melisa F. VERIFIED CUSTOMER
Emily was my service person last time as well. She does a great job!!
2/12/2023
Normalee Z. VERIFIED CUSTOMER
I lease my 2022 Honda HRV, since I’ve had it, I’ve had 3 oil changes. And this last time I went in, on Friday 2/10 the service person Austin informed me that I wasn’t due for an oil change because my car still showed 50% life of oil, (not sure if I’m using the correct terminology) he said oil changes goes by percentages and that I didn’t need an oil change. The last 2 or 3 times that I’ve had an oil change NO ONE informed me about this. This is my first brand new car and it would have been nice if someone would have educated me on this and I could have saved about 40-45 miles from Belvidere to Elgin, let alone tolls and gas. If it wasn’t for Austin I would never had known about this. I even have an email from Lance stating I should get oil changes every 3000-4000 miles, not once did he say it goes by percentages.
2/12/2023
Brittany K. VERIFIED CUSTOMER
Good job he was very helpful! Someone give this man a raise!
2/12/2023
Randolph K. VERIFIED CUSTOMER
I had multiple issues spanning several months. Worked with other coordinators. When I finally got assigned to the Jason / Anthony team, I started seeing results. Thank you..
2/11/2023
Cynthia F. VERIFIED CUSTOMER
It was a pleasure to have him as our service person. He was on top of things as soon as I would call he would get back to me fast.
2/11/2023
Jaime H. VERIFIED CUSTOMER
Luis was Amazing in helping me with my car service! Great Customer service ! I’m from the hospitality world and he did a great job!
2/11/2023
Joseph J. VERIFIED CUSTOMER
Thank you Luis for great service-Joe James
2/11/2023
Elvira P. VERIFIED CUSTOMER
Monika was very professional and caring. She did a great job.
2/11/2023
Cutting Edge. VERIFIED CUSTOMER
Edward did not follow up with me at all regarding my vehicle. I had to call multiple times to check the status because I was paying for a rental. I did pick up my vehicle yesterday but STILL have not received any information regarding the oil pump that possibly needs replacement. He also misinformed me of exactly what part was supposedly damaged and had to bring my husband me during pick up because the story being told to me by Edward, wasn’t correct. I would like to continue doing business with you guys but at this point we’re getting a second opinion.
2/10/2023
Tom R. VERIFIED CUSTOMER
Monica was great from when she greeted me at my arrival, gave me an eta for the service and she was right about that and she quickly and efficiently got me out the door. She was friendly and helpful looking up my extended service warranty.
Great experience. I’ll be going back to one of the McGrath Honda dealerships for future service.
Tom R
2/10/2023
Michael L. VERIFIED CUSTOMER
He’s a good guy got me in and got me out checked everything out pointed out stuff that I should keep eye on Good customer service easy to talk to when I come back I’ll be looking for him