Husband called 3 times last week to get the follow-up taken care of and no one called called. Called again today and we have not heard back. Getting very annoyed. Koons Honda really does have the best service ever!
7/31/2018
UZOMA O. VERIFIED CUSTOMER
Peter helped me feel like a part of the Lindsay Volkswagen Family. Nice
7/31/2018
MARCUS J. VERIFIED CUSTOMER
3 or 4 days after repair, my vehicle was worse that what it was before we took it.
7/30/2018
WENDY B. VERIFIED CUSTOMER
My car is 3 years old but only has 13000 miles and kept in a garage. I am very disappointed that my headlight went out (I don’t drive at night often) and the lever to move the seat forward broke off (it was only used maybe 6 times). I feel neither of these things should of broke already. I have always purchased Chrysler/Dodge cars and this is my first experience choosing a different make. I never had problems with my other cars like this and I drove them for many years.
I have been to the shop twice for the headlight. The first time they replaced the bulb only. It burnt out again, almost immediately, so now the whole headlight is being replaced but it has to be ordered, along with the broken handle, so I will need to go back again once the parts come in. I am thankful Volkswagen is taking care of the cost of the headlight but feel I should not be charged for the handle either. It certainly should not of broke after being used a few times. Poor design and poor quality. The service man I had was very polite and helpful and the waiting area is always clean and comfortable. Sincerely, WENDY B
7/30/2018
Ida H. VERIFIED CUSTOMER
Thank you to the Express service team (Robert) and everyone who greeted me so kindly...and for squeezing me in last minute for tire replacement. I know you're busy! Appreciate it.
7/29/2018
MOVSES M. VERIFIED CUSTOMER
Crystal was extremely patient, and answered all of our questions. No hard sales pitches or pressure. Would recommend her and VW Lyndsey dealership again.
7/29/2018
CHRISTIAN C. VERIFIED CUSTOMER
The level of service is outstanding as always. That's why I come back.
Thank you
7/29/2018
Bis D. VERIFIED CUSTOMER
Matthew was unbelievably helpful. I had an offbeat question related to On Star and he took the time to research and respond to me with lots of additional helpful information. Thoroughly impressed. Five star support!
7/29/2018
ALBERT D. VERIFIED CUSTOMER
This was a complex service visit with four requirements, two of which were interdependent. Matt organized the visit skillfully to a successful conclusion. Thank you!
7/28/2018
JANET S. VERIFIED CUSTOMER
Please clearly communicate with your customers on the potential for not having the airbags available for replacement and having to be ordered. I have had every interim repair made. Neither during scheduling nor when I checked in was it mentioned that the repair may not happen on the appointment day and have to be ordered and rescheduled. I took the day off of work. I did not even receive a complimentary external wash for my trouble.
7/28/2018
LEE C. VERIFIED CUSTOMER
Peter is a great service Rep,
7/28/2018
SUSAN M. VERIFIED CUSTOMER
Mr Edwards was friendly and professional. He assured me of a quick service and offered additional tips to avoid the problem I had in the future.
7/28/2018
BRUCE C. VERIFIED CUSTOMER
David was top notch this visit
7/28/2018
JOHN C. VERIFIED CUSTOMER
Very professional as usual.
7/27/2018
DEBORAH W. VERIFIED CUSTOMER
Very friendly and knowledgeable.
7/27/2018
JOSEPH H. VERIFIED CUSTOMER
Excellent customer service! Best experience to date.
7/27/2018
NOVELDA S. VERIFIED CUSTOMER
Excellent service as always from Peter and team
7/27/2018
Alberto R. VERIFIED CUSTOMER
Great service...jo. well done at q fair price.
7/26/2018
WILLIAM S. VERIFIED CUSTOMER
Peter did a great job of keeping me aware of what was going on with our car. He even assisted with trying to get me a rental care which was hugely appreciated. I