Marco was great and extremely helpful. Unfortunately after the tire rotation, the Tiguan has some vibration and the alignment was off. I spoke to Marco after wards and he recommended putting the back tires on their original position. I will give it a few days and see what happens. Thnaks
7/4/2018
Rik W. VERIFIED CUSTOMER
Pete and the entire team were great!
Thank you,
Rik W
7/4/2018
Scott M. VERIFIED CUSTOMER
I felt like I was not informed enough with the progress and when I might get my car back.
7/4/2018
Anna Z. VERIFIED CUSTOMER
Very professional, but also a good sense of humor. Always makes my day when I come in.
7/3/2018
Stephen C. VERIFIED CUSTOMER
Pete Herman is very conscientious and cares for his customers
I always feel confident in dealing with Pete Herman
7/3/2018
Hubert S. VERIFIED CUSTOMER
Peter provides outstanding service.
7/3/2018
Lina A. VERIFIED CUSTOMER
David was very friendly, professional and knowledgeable. He took my info and me 49 minutes and to the minute I was in and out of your beautiful and comfortable facility. Thank you
7/2/2018
Gerard T. VERIFIED CUSTOMER
Matt Percey went above and beyond and was outstanding!!!
7/2/2018
Robert S. VERIFIED CUSTOMER
Marco was polite and efficient. He called me right away when it was done. I can't think of anything that would have improved things.
7/2/2018
Jason B. VERIFIED CUSTOMER
Excellent customer service and work was completed in a surprisingly quick timeframe.
7/1/2018
Timothy J. VERIFIED CUSTOMER
I understand they deal with a lot of the same every day but Matt’s demeanor was indicative of a person who is tired or bored with their job. The funny thing is, I’m not that surprised. As a person who sold Audi’s in the past I’ve learned that is what is to be expected. Is was the same at my dealership. I guess I was hoping it would be different. My suggestion: take these surveys and actually use them as coaching tools. Improve the customer service and ask them to smile more. It’s the small things that keep people like me coming back and not going to JiffyLube.
7/1/2018
Thomas C. VERIFIED CUSTOMER
No negative issues. Seemed to be on top of things. Very pleasant. Informative.
7/1/2018
Peter H. VERIFIED CUSTOMER
David did a great job overall, he communicated well and followed up with me promptly during the day to let me know about an availability change with my replacement tires and to let me know when the vehicle was ready to be picked up.
7/1/2018
Thomas O. VERIFIED CUSTOMER
Provided complete information. Was surprised that all service was included under warranty service. A pleasant surprise.
7/1/2018
ISA A. VERIFIED CUSTOMER
Best customer service ever , thank you so much for Mr. Pete Herman for a great care of handling my concerns , I will definitely be back to the same place even though it is far for me but the quality of service is A++ . I am so happy to have business done with Mr. Herman????????
6/30/2018
Andre B. VERIFIED CUSTOMER
I scheduled an appt for 8:30a.. when I got there Shawn didn’t greet me and advised me he was going get my car in after lunch and it would be ready between 2 and 4 initially because I said I’m not waiting at the dealer because I had errands to run. Then, when I questioned him he changed it to be ready by noon. If I schedule my car for an 8:30a appt I expect my car to be ready according to how long the repair or maintenance takes which in this case was 2 hrs. And again when my car was ready he did not greet me. That’s very representation of your company’s customer service.
6/30/2018
Thomas W. VERIFIED CUSTOMER
GREAT SERVICE!!!!
6/29/2018
Ellen A. VERIFIED CUSTOMER
David did an excellent job explaining everything to me. He is very professional and was a great help,
6/29/2018
Evan L. VERIFIED CUSTOMER
Service was great and the service was completed faster than expected.