He provided prompt feedback and followed up as expected.
5/31/2018
Chris F. VERIFIED CUSTOMER
Job very well done. 5 stars for Glenn, as long as he’s there we’ll go out of our way for his service and hospitality.
5/30/2018
Wilson O. VERIFIED CUSTOMER
Service wasnt good, i made an appointment last Monday (21st) or Tuesday (22nd). I get there on Friday (25th) and drop my car off at 730am. Get picked up on after work around 230pm frok Volkswagen. After all this time no one told me that the tires I was waiting to have on my car wasnt there yet. When I talk to the guy from the tire shop they said it would only take a day to get the tires. So, I'm lost on how the tires I requested to buy on Monday or Tuesday wasnt there on Friday. After the fact of getting there Friday no one came up to me until my technician did to let me know they waiting on the tires to get here. So, couple of hours went past and not one person offer me any understanding on how my tires wasnt there yet and then told me someone must of took them for some one else car. After waiting a whole day thinking I was getting my car done I was told to come back Tuesday morning to drop it off. So, on that tuesday I dropped my car off. Got off 230pm once again after I got a text about my car is done and ready. I didnt leave the dealership until 4pm. Its was very disturbing to me that the only person that apologizes was my technician.
5/30/2018
Lauren L. VERIFIED CUSTOMER
This is my first VW, and all the other dealerships I’ve gone to take hours to get a simple oil change. They would say an hour it would take 3. VW said it would be an hour and it took only an hour. Thank you for the honesty!
5/30/2018
Ignatius M. VERIFIED CUSTOMER
One of the most attentive service advisors/counsellors I've dealth with. He is a credit to Lindsay Volkswagen. I always feel very comfortable leaving my vehicle in his charge. I have that much confidence in him.
5/30/2018
Jeffrey F. VERIFIED CUSTOMER
Best service I have EVER received from a auto service center! Glen was amazing and I cannot thank him enough for getting my Jetta feeling brand new again!
5/29/2018
Tandy W. VERIFIED CUSTOMER
Fantastic service
5/27/2018
Peter T. VERIFIED CUSTOMER
I asked for an oil change and a driving light to be replaced. I was told it would take an hour. When I arrived the light was not listed on the to do list. 90 miniatures in I was told it would take another 30 minutes. Then I was told the light might break if was removed. I would have to pay $395. Another gentleman said he would talk to the warranty person and let me know Tuesday.
5/27/2018
Barrie I. VERIFIED CUSTOMER
I had left several voice messages and emails regarding a problem with the car.
5/27/2018
Mark J. VERIFIED CUSTOMER
Glenn and Marco are amazing. I’m so glad I get to work with them. They are the reason I drive from Bowie to get my car serviced there.
5/27/2018
Marsha G. VERIFIED CUSTOMER
I trust Glenn to take care of my car
I have always gotten quality service every time I have brought my car in
5/26/2018
Elizebeth V. VERIFIED CUSTOMER
I will be happy to fill out a survey.
5/26/2018
Dennis C. VERIFIED CUSTOMER
Good service
5/26/2018
Gloria J. VERIFIED CUSTOMER
Matthew was so helpful and friendly!
I love Lindsay!
5/25/2018
Jennifer T. VERIFIED CUSTOMER
Mark is very personable and makes it a joy to visit Lindsay VW
5/25/2018
Matthew S. VERIFIED CUSTOMER
Service POC was unresponsive. Interior of car now has horrible smell.
5/25/2018
Richard S. VERIFIED CUSTOMER
Excellent service.
5/25/2018
Andrew M. VERIFIED CUSTOMER
Good job!
5/24/2018
Glen S. VERIFIED CUSTOMER
As usual Glenn did an exceptional job in taking care of me and my car. He kept me posted at all times with a status of my vehicle. Great job and thanks.