I dropped my vehicle off for a tail light replacement (which took almost 9 months to be ordered - WTF?), smartshield install, and an oil change. When I called to check on the status of my vehicle, I was told “everything is finished.” They did not do the oil change. When I spoke with Sergio, he pulled up the service order, and the oil change was not even included in the service order. This is after I specifically asked for an oil change when I dropped the car off, saw them write “oil change” on the forms I signed, and was told they would get an oil change done.
As part of the service plan we purchased for our vehicle, we were told getting oil changes would be covered for the life of our vehicle. That promise was broken. My father and grandfather were in the car sales/service business, and they would be appalled at the service offered at Lindsay Ford.
This is absolutely terrible service and I regret having done business with Lindsay Ford.
4/4/2018
JOHN K. VERIFIED CUSTOMER
I don't think the technicians reset the Tire Pressure Sensor system after rotating the tires, which unfortunately makes me wonder what other items were missed that I don't know how to check for.
4/4/2018
Peggy M. VERIFIED CUSTOMER
John was great. Car was taken care of as promised.
4/4/2018
David S. VERIFIED CUSTOMER
Quick and efficient service today. Highly satisfied as always.
4/4/2018
SAMUEL LEE. VERIFIED CUSTOMER
Much better service then I had at any other dealership. Greatly appreciate the patience as we looked st several vehicles before I knew exactly what I wanted. A+ in my books
4/4/2018
MICHEAL T. VERIFIED CUSTOMER
Robert is always the best!
4/3/2018
John B. VERIFIED CUSTOMER
Prompt and professional service
4/3/2018
Robert B. VERIFIED CUSTOMER
Sergio, did a great job. He was very accommodating .
He handled the situation very well.
4/3/2018
Deryck S. VERIFIED CUSTOMER
The service was excellent; I could not have expected better. I have been having my Ford Focus serviced by John over the past two and a half years, and he has always done a wonderful job. Continue with your great service John.
4/3/2018
Amdadeo H. VERIFIED CUSTOMER
Good job
4/3/2018
Frederick G. VERIFIED CUSTOMER
John Kerner did a great job on my fusion receiving the works on my car. We trust the recommendations on what service is required to keep our car in a functioning condition
4/2/2018
Lashon E. VERIFIED CUSTOMER
Thank you
4/1/2018
Nury M. VERIFIED CUSTOMER
Oliver is always on top of the services my car needs. I appreciated he continually followed-up to keep me abreast about how services were going. Great customer service! Give him a bonus or a raise.
3/31/2018
Carol W. VERIFIED CUSTOMER
Great customer service and wonderful experience. Everything was explained regarding my vehicle and what I would need to do to maintain it. Mr Hogg was very courteous and professional. Mr Hogg was able to set up an appointment for me to take care of additional concerns.
3/31/2018
Robert B. VERIFIED CUSTOMER
The time and service was very excellent
3/31/2018
Antonio S. VERIFIED CUSTOMER
Flawless customer service and an all around nice fella.
3/30/2018
Bernadette D. VERIFIED CUSTOMER
John Keenan, is the BEST agent in the service department, always accommodating
3/30/2018
Deborah H. VERIFIED CUSTOMER
thank you for the 5 star treatment.
3/30/2018
Rodger Travis. VERIFIED CUSTOMER
Although the service itself was fine, the length of time waiting for the recalled steering column bolt was one whole week!! No need to call me. Everyone was kind and helpful and did all they could to make the process easy.