Nathan was quite professional in the way he handled our vehicle as well as his customer service it was excellent
9/21/2018
Richard H. VERIFIED CUSTOMER
Thank you Nathan and team!
9/21/2018
JAMES M. VERIFIED CUSTOMER
Everything was great
9/21/2018
Teresa H. VERIFIED CUSTOMER
Everything was good. No complaints. Good customer service!
9/21/2018
ROBIN G. VERIFIED CUSTOMER
The whole process was easy, from scheduling the appt online to dropping it off and picking it up. I was promptly notified when my car was ready and everyone involved in the process was pleasant and professional. Very impressed!
9/21/2018
Frances A. VERIFIED CUSTOMER
Nathan was amazing. From the initial phone call I placed where he answered, to the pick-up of my vehicle. He explained everything perfectly, was kind and courteous and extremely knowledgeable. He kept me informed every step of the way and even went above and beyond to help me, by removing 2 installed car seats, which I needed to have switched over to my rental. He is indeed the reason I will be calling Lindsay if I ever need service again. And I will be certain to ask for him.
9/20/2018
David R. VERIFIED CUSTOMER
Jack did a great job. Kept in contact with me and answered all questions. Very cool leased
9/20/2018
Hugo P. VERIFIED CUSTOMER
Very nice guys thank you
9/20/2018
Robert T. VERIFIED CUSTOMER
Jack kept me informed and was friendly throughout the process.
9/20/2018
Will V. VERIFIED CUSTOMER
Took very good care of my jeep and kept me informed throughout the process
9/20/2018
Samantha G. VERIFIED CUSTOMER
Amir Ahmadi was very professional and friendly. His customer service was ideal and made my first visit to your dealership memorable and pleasant. I will definitely return and recommend your dealership.
9/19/2018
WILLIAM H. VERIFIED CUSTOMER
Car was not finished when they said it would be. Plus the told me it would be washed but wasn't.when I got back in my car there was mud on my new mates
9/19/2018
JUAN B. VERIFIED CUSTOMER
None
9/18/2018
Roxanne P. VERIFIED CUSTOMER
Great service! Jack was very helpful and remembered me and why I was there when I came back to drop off my vehicle????????
9/18/2018
Kristina F. VERIFIED CUSTOMER
Jack was amazing and I would love for him to service my car again! Unfortunately my overall experience at this dealership was horrible! I'm completely unsatisfied with everything I had to deal with at the manassas dealership to the point where I asked to speak to the manager and he blew me off as soon as I started to explain to him what was going on. He informed me that he wasnt going to do this tonight and wasnt at all willing to help me. I informed him I would be taking this matter above him and he handed me my papers back told me to have a good night and walked away from me. NEVER helped solved my issue or cared to. In results I will be taking this matter and how I was treated to cooperate to fill a formal complaint.
9/18/2018
Lorene P. VERIFIED CUSTOMER
Your service department is and always has been the most helpful, polite and considerate people to me. It's always a pleasure dealing with them.
9/18/2018
John K. VERIFIED CUSTOMER
Outstanding
9/16/2018
Jennifer M. VERIFIED CUSTOMER
Nicholas provided excellent customer service!
9/15/2018
Fred A. VERIFIED CUSTOMER
Took it in for a three recall notices I received from RAM regarding my 2017 RAM and a weather strip over the roof/back of cab that was again peeling away from the roof (this was replaced by the dealership in June 2017). The invoice received when I picked up the truck only identified one of the recall notices - and that part (tail gate issue) was not available and no known time when the part would be available. The dealership did repair the weather strip.
I did pick the vehicle up just before closing (the day shift staff had already left for the day) so understandably I did not get to speak to my service representative.
The other two recall notices may have not been associated with my specific vehicle but I don't know for sure.
9/15/2018
Eric L. VERIFIED CUSTOMER
Mike and Brad are great. No issues at all very smooth process! 100 stars A++++