Lindsay Lexus of Alexandria Auto Repair Service Center

Juan did an exceptional job taking care of my needs! Will definitely return. Fred also took excellent care of me when I dropped off my car the night before the service!

Tammy Simone is superb in all regards. The quality of her service, her attention to detail, and her great personality make it a pleasure to come to Lindsay for service. We have been customers for a number of years now and hope to continue thanks, in no small part, to Tammy.

After my vehicle service was completed I entered the vehicle and noticed that the warning, vehicle maintenance light was still on had not been reset. It made me skeptical because I questioned whether the work that I paid for was actually done. When I noticed the issue, I went to Mr. Chris Pryor’s desk but he stepped away. Another person saw me waiting, asked if he could help and agreed to reset the maintenance setting. I thanked him and left. As I was driving home, a maintenance screen that I had never seen before popped up directing me to “call the dealer.” That caused me major concern. I immediately drove back to the dealer and let Mr. Chris Pryor know what occurred. He came out to my car and fixed the problem. I also pointed out that the “next maintenance due” sticker that was placed on my window had brakes marked red as if there a problem with them. How could that be when I followed the dealers recommdation to receive new front brake pads and rotors during this service call. Mr. Pryor was very apologetic and corrected the sticker. I then realized that I didn’t receive a courtesy car wash. I pointed that out but unfortunately the car was was closed because it was 5pm on Saturday. Mr. Pryor told me that if I came back that he would see to it that I received a detail. Mr. Pryor provided excellent customer service and did everything he could to make me feel comfortable. However, I am not confident that the mechanics performed all of the services that I paid for. There were too many inconsistencies on the part of the mechanics for it to be considered human error.

Ms. Simone is an asset to the Lindsay service team. She listened to the problem that I was having, described it accurately for the service crew, and explained their conclusion and recommended actions. In addition, she is personable and welcoming. A true service professional...

Excellent service very courteous

Peter was so kind and professional! He is the best!

I left more than satisfied. Very kind, courteous and professional. My car was one exactly when she said Mr it would and she explained everything to me clearly. This was my first service and it was unlike any other I’ve had anywhere else.

Dave Fajerski always does an excellent job being my service advisor! I always have a great experience with Lindsay Lexus service team. Always make sure that a customer will be greeted and taken care of the moment they drop off their car. The service was fast and efficient! Keep up the great work!! Dennis D

Ski is great!

Fast and great service thanks

Juan provides outstanding service, every time. His recommendations always make sense and everything gets done on time. Juan is the main reason I’ve been coming to Lindsay Lexus since 1998.

We were totally satisfied with Sherry Lewis performance. Outstanding service. In the future Mrs. SHARP will seek Sherry’s help.

Excellent Service

Ski is a very professional and knowledgeable Sales Rep. His assistance is greatly appreciated.

As always, excellent service by Juan. He is very accommodating to meet customer needs.

Friendly and timely service

I always appreciate Nguyen Le’s professionalism and how accommodating he is to our service needs. He is part of the reason we are loyal to Lindsay Lexus.

Great communications. Explained what could be causing the symptoms I was experiencing and called to let me know what was found. Sent several emails making sure I didn't have any additional questions. Had car ready for me to pickup well before time I stated I wanted it to avoid rush hour traffic.

Great experience with Lexus and Michael Lunsford. Easy scheduling, great communication, consistent top quality service. thank you!

Attentive service!