He was extremely polite and excellent in customer service. I was not happy that Lexus was unable to identify the problem with my vehicle, however Frederick and the Foreman I worked with were patient and made every effort to make sure I felt understood and heard. Overall excellent customer service.
3/24/2018
Holly C. VERIFIED CUSTOMER
Ski continues to be a huge help in keeping my car in great operational shape and I appreciate working directly with him every time I call.
3/24/2018
Artles F. VERIFIED CUSTOMER
Let was great and very helpful!
3/23/2018
Sherry J. VERIFIED CUSTOMER
Mike is great in all respects. He has been my service rep for 4 years. Always perfect.
3/23/2018
Motor Sales. VERIFIED CUSTOMER
Service was excellent, as usual. The staff was very professional.
3/23/2018
Gaye Z. VERIFIED CUSTOMER
Ms. Gabby is a very professional and pleasant person. I look forward to getting my car serviced in Alexandria because I know my experience is going to be wonderful and stress free. I travel a long distance to have my car serviced, but I know when I get there I can totally relax and feel like I am the most special person that ever walked into the center. Thank again Ms. Gabby, I appreciate your excellent customer service????
3/23/2018
Bobby M. VERIFIED CUSTOMER
Roger service is always kind and very professional.
I like to gives thanks to Roger.
Bobby M
3/23/2018
Debra F. VERIFIED CUSTOMER
My name is Debora Featherstone and I was so very pleased great people!!! Thank you all!!!!
3/23/2018
Corine M. VERIFIED CUSTOMER
Excellent service
3/23/2018
Colleen R. VERIFIED CUSTOMER
Courteous, personable, helpful and very attentive as a staff member.
3/23/2018
Machelle R. VERIFIED CUSTOMER
Roger is an awesome service provider. He is attentive and informative. I put my complete trust in his advice, knowing he has only my safety and ultimate satisfaction in mind.
3/23/2018
Shawniece B. VERIFIED CUSTOMER
Ski is always amazing!
3/23/2018
Raiquel B. VERIFIED CUSTOMER
Great Service
3/23/2018
Kevin W. VERIFIED CUSTOMER
James Wood is the best of the best. His professionalism, deep knowledge and amiable disposition are just a few of the characteristics that place him in a class all by himself. Absolutely Outstanding!
3/23/2018
Betty D. VERIFIED CUSTOMER
Thank you
3/23/2018
Richard R. VERIFIED CUSTOMER
Excellent and friendly service. Because of a longer repair process, my agent (Peter) recommended and helped me obtain a rental car. It really proved to be necessary.
3/23/2018
Marie B. VERIFIED CUSTOMER
Tammy is wonderful...can always depend
On her excellent service!
3/23/2018
Sharon D. VERIFIED CUSTOMER
James Wood's has been my service coordinator since purchasing my Lexus RX330. He's kind, knowledgeable, professional and pleasant to work with.
3/23/2018
Alondra A. VERIFIED CUSTOMER
I was not properly informed before, during and after service was complete. I wasn’t oriented about the car rental process. It took about an hour there just to drop off the car and get the rental. I was told I was going to be called for pick up my car and I was not called. When I called the service center they told me they didn’t know why I wasn’t called but that they were going to close early and I would have to wait another day to pick up my car.
3/23/2018
Katherine K. VERIFIED CUSTOMER
Mr. Le explained the problems identified, those ruled out, and the resolution provided. He communicated on a moment to moment basis by text, email
and by phone. I don’t think I could have asked for better service from him.