Mike has been extremely helpful with resolving my issue with my car not starting.
12/20/2020
Thania V. VERIFIED CUSTOMER
Thank you Chad for the excellent service as always!
12/19/2020
Conrad K. VERIFIED CUSTOMER
A great experience
12/19/2020
Mark P. VERIFIED CUSTOMER
Very helpful associates
12/19/2020
Brad O. VERIFIED CUSTOMER
The service provided was accurate and timely. I would like to see more detail in services rendered. Other than that, great job!
12/19/2020
Cornelious O. VERIFIED CUSTOMER
My appointment was at 9:30am on Monday. I dropped my car off Sunday night as it required a cold engine to reproduce the problem. I was given no update on my vehicle for over 24 hours. I tried calling 10+ times, left voicemails, asked for managers etc., but was still left in the dark until 11:30am Tuesday. I understand being busy and my car not being seen for a while, but that doesn’t excuse the lack of information and ignoring of voicemails
12/17/2020
Patrick M. VERIFIED CUSTOMER
One of the valve stem caps was missing and the vehicle was not washed. I paid for the maintenance plan and that is disappointing. The guy you drove the vehicle to the pick up point state it was because of COVID. Terrible excuse. That means the quality of your service is degrading.
12/17/2020
Fernando U. VERIFIED CUSTOMER
Mike is tops! He is professional, knowledgeable and exhibits great integrity. He is an absolute credit to your agency.
He is the reason why Ken Grody did not lose me and my two vehicles to another service dept.
12/16/2020
John G. VERIFIED CUSTOMER
Chad is always a pleasure to work with!
12/16/2020
Cris M. VERIFIED CUSTOMER
Chad always provides excellent customer service every time without fail. He was able to fix my tire issue qickly, even though it was busy and I did not have an appointment.
12/16/2020
Gus G. VERIFIED CUSTOMER
Chad Larson is a profesional and caring person when it come to taking care of the customer and very understanding
Thank You
12/16/2020
Linda C. VERIFIED CUSTOMER
We have always been satisfied with the service arvKen Grody Ford in Carlsbad. Thank you.
12/16/2020
Tyler N. VERIFIED CUSTOMER
Mike is awesome!
He kills it every time. I always trust and appreciate it him taking care care of me.
Thanks 1000x!
12/16/2020
Ed A. VERIFIED CUSTOMER
As always great job done by Mike and your crew. Thank you I feel confident bringing my vehicle there.
12/16/2020
Nadine A. VERIFIED CUSTOMER
Chad Larson has been my service advisor and is my go to guy. He makes sure that I have my F150 Raptor service. He sends me reminders when my truck is due for service. I trust Chad Larson with my truck. I have invested so much in this Vehicle and I need to know that the service department will provide me with 100% satisfaction guarantee every time. It's been tough because of the Corona Virus Pandemic. I feel confident that every time I show up, Chad Larson made sure he provided me with total customer care and customer support. I am so blessed that he is able to make sure I am taken care of.
Thank you in advance. Please give Chad Larson a copy of this message. He should know that his customer service is awesome and outstanding.
12/15/2020
Dennis B. VERIFIED CUSTOMER
I want to thank Michael Mills for his handling of my particular problem . He did me a great service.
12/13/2020
Lynn S. VERIFIED CUSTOMER
Excellent work, as always. It's why I take my vehicle to KGF.
12/11/2020
Myron M. VERIFIED CUSTOMER
Michaels management of the service of our cars is one of the main reasons we buy them from Cohen Ford
12/11/2020
Efren M. VERIFIED CUSTOMER
Great guy and always goes the extra mile to take care of your mechanical needs.
12/11/2020
Kristina F. VERIFIED CUSTOMER
Mike is always so helpful and explains everything to me