Michael and his team always makes me feel like a big hug is put around my car whenever I bring it into Grody. I trust this team completely and always feel like they give me 100% of their attention with their Great service.
11/6/2020
Josh B. VERIFIED CUSTOMER
Ken Grody Ford always performs outstanding service, within an acceptable amount of time and treats me like an extremely valued client.
11/6/2020
Kyle H. VERIFIED CUSTOMER
Great service from Chad as usual.
11/5/2020
Christopher B. VERIFIED CUSTOMER
Great service department.
11/5/2020
Gary S. VERIFIED CUSTOMER
My dissatisfaction stemmed from the following:
1) Unforeseen delay in the replacement and installation for a recall part 2) the LOF service was not performed well - it left oil on my driveway which I then had to arrange for it to be cleaned and the car brought back. 3) when I brought the car back, it was returned to me dirtier than when I handed it over to the dealer. How am I going to bring my car back to your dealership for any sort of service at this rate?
11/5/2020
Miriam E. VERIFIED CUSTOMER
Thank you
11/4/2020
Deborah M. VERIFIED CUSTOMER
Certainly outside of the experience with our salesperson which was 9.5 on a 10 scale, and possibly the finance guy who was maybe 6 of 10 very average, we have left to feel the Carlsbad dealership is completely incompetent. We were so excited to find a hard to find model, and a salesman who took initiative and drove for hours to retrieve it for us, on my wife’s birthday no less! Then the nightmare began, with inept service and customer service folks bumbling detail after detail. I resisted the temptation to go to Yelp or elsewhere to warn against dealing with this shop of horrors but I did not. Thoroughly and completely disappointed and wishing we had waited and found the car elsewhere
11/4/2020
Richard O. VERIFIED CUSTOMER
Michael took care of everything in a timely and efficient manner. Repair was covered by the power train warranty. Very pleased with the service.
11/3/2020
Conrad K. VERIFIED CUSTOMER
They spilled def all over the side of my truck
11/3/2020
Michael W. VERIFIED CUSTOMER
Chad Larson is the best never have ever had someone be so nice and accommodating.
10/31/2020
Matthew B. VERIFIED CUSTOMER
Completely satisfied every time
10/31/2020
Rene B. VERIFIED CUSTOMER
For the first time ever I was kept in the loop without having a call bye-bye service advisor, I was given rockstar service in every way from the second I dropped off my vehicle on a tow truck to the second I picked it up Due to this experience congruity forgot a five star rating on yelp however my service advisors to serve a perfect 10 out of 10 on customer service and everything that goes with it this is the reason I will continue to do business at congruity Ford thank you kindly for the amazing customer service speedy repair of my vehicle and for keeping me in the loop again for from the time I vehicle was offloaded from the tow truck to the point that I picked it up.
10/31/2020
Michael M. VERIFIED CUSTOMER
I appreciate having a trusted mechanic. I don't feel the stress of being unnecessary upsold like many mechanics do.
10/30/2020
Daniel W. VERIFIED CUSTOMER
Great Team
10/30/2020
Joann B. VERIFIED CUSTOMER
Chad is awesome, period.
10/30/2020
Linda L. VERIFIED CUSTOMER
As always Chad did a great job in all of your service personnel Did a great job taking care of my vehicle thank you
10/30/2020
Ford Ichiro. VERIFIED CUSTOMER
Chad was very helpful and kept me informed while I waited for my vehicle. His estimated time to perform the work was just as he said. Thank you