When I checked in at 0900 I relayed to the service advisor I needed a normal service and my windshield rubber was starting to peel at the bottom center. He said he would check to see if the part was present and he would contact me when he knew. The service would take between a hour to a hour and a half so I had my wife pick me up. Jump to 2PM and hadn’t heard nothing with the exception of a 11Am text saying I was in good hands and that I will be notified when done. So at 2PM we go to the service department and I go to the desk and was informed my vehicle was done. Was never notified. Also my windshield rubber was never reported on my check in sheet. The receipt/report was printed at 10AM! Went without my vehicle all day.
12/29/2023
Ralph M. VERIFIED CUSTOMER
Awesome service
12/29/2023
Kimberly C. VERIFIED CUSTOMER
The service dept (primarily Mike) always takes such good care of us. Thank you to Ken Grody Ford!
12/28/2023
Jeanette S. VERIFIED CUSTOMER
I trust Ken Grody to do a good job, and they do. The staff is excellent and Mike especially is great!
12/23/2023
Frank B. VERIFIED CUSTOMER
Great service. First time customer. Will return for sure
12/23/2023
John S. VERIFIED CUSTOMER
Chad is second to none.
12/23/2023
Ray O. VERIFIED CUSTOMER
Chad Larson was very good in keeping us inform throughout the service
12/23/2023
Paul E. VERIFIED CUSTOMER
Chad always works hard with his team to resolve any issues we have with our truck and provides knowledgeable advice.
12/22/2023
Tracy S. VERIFIED CUSTOMER
The reason I come to Ken Grody Ford is because of the customer service that is provided by Mike Mills. As long as he works there, I will always return.
12/21/2023
Michael N. VERIFIED CUSTOMER
Chad was professional, courteous and timely. He got me in and out in record time and I'm very thankful for the service I was provided. Another outstanding job from Chad and his maintenance team. Thank You!
12/21/2023
Robert P. VERIFIED CUSTOMER
The work was done properly. Mike is very friendly and very professional.
Due a shortage of mechanics, the work took several days longer than expected. I am satisfied and will continue to use Ken Grody Ford to service my Ford Edge .
12/21/2023
Virginia H. VERIFIED CUSTOMER
So grateful for Michael Mills - so professional and service oriented. Thank you Ken Grody Ford for hiring such great people!
12/21/2023
Tylerroger Roberson. VERIFIED CUSTOMER
Please, I’d be more than willing to give feedback and my experiences with Ken Grody and Mr. Larson.
Thank you
Tyler Roberson
12/21/2023
Julia F. VERIFIED CUSTOMER
Chad is great
12/19/2023
Kevin W. VERIFIED CUSTOMER
Mike Mills is the gold standard for service. He listens, is knowledge and got my truck in and out efficiently.
12/19/2023
Rick D. VERIFIED CUSTOMER
Service is wounderful
12/18/2023
Candace C. VERIFIED CUSTOMER
?????? mike!!!
12/18/2023
Thomas S. VERIFIED CUSTOMER
Chad the service supervisor was so friendly and communicative! He went above and beyond!
12/17/2023
Stevan T. VERIFIED CUSTOMER
Chad kept me informed as car was getting worked on.
Thank you Chad!!