I already sent a letter to the ford dealership thanking them for excellent service.
5/29/2019
Michael J. VERIFIED CUSTOMER
I have been a Ken Grody Ford service customer for over 25 years with Service Manager Dennis Ziegler, I have never received my vehicle back the the physical condition in which it came back this time. With all the recent rains my car went in dirty and came back filthy. The mechanics did not take Any Care to protect the interior, there were no seat or carpet protectors used resulting in dirt and grime marks on both. Steering-wheel and driver's side door panel were smudged and stuffed up, nothing was wiped down. I have always received my car back from Dennis with At Least an exterior rinse off, my vehicle's phyiscal condition upon return should have been better then what was returned on this recent visit. I enjoy meeting Mike Mills and submitting this comment as a customer concern Not as a complaint, I've trusted my cars at Ken Gordy Ford in the past and would like to work with Mike again but not never want get my car back like this again, I do have pictures and will provide upon request, if there's a concern.
Michael J
5/26/2019
Mary M. VERIFIED CUSTOMER
Joe has always taken good care of me
5/25/2019
Emiterio F. VERIFIED CUSTOMER
Very nice customer service.
5/25/2019
Lawrence P. VERIFIED CUSTOMER
Excellent service
5/25/2019
Sam C. VERIFIED CUSTOMER
Only one problem with my supercharger install... coolant line was routed incorrectly but I just fixed it myself.
5/24/2019
Julian S. VERIFIED CUSTOMER
Michael is always first class!!
5/24/2019
Vincent C. VERIFIED CUSTOMER
Service was ok
5/24/2019
Miguel C. VERIFIED CUSTOMER
I was very satisfied thank you Ken grody Ford hopefully I'll bring my car for next service thanks again.
5/24/2019
John F. VERIFIED CUSTOMER
Ryan did an excellent job communicating information to me. Very pleased with the service! Thank you.
John
5/24/2019
Richard A. VERIFIED CUSTOMER
We'll done took awhile @10 days but so all my issues have been resolved
5/24/2019
Ethan G. VERIFIED CUSTOMER
Joseph is friendly and communicative. It is nice to have a regular service manager.
5/23/2019
Dennis B. VERIFIED CUSTOMER
A big thanks to Dave for syncing our cell phones with the car. What was all the oil on the battery terminal ?
5/23/2019
Tracy O. VERIFIED CUSTOMER
Chad always greets me like family and takes care of my car!
5/23/2019
Sam V. VERIFIED CUSTOMER
Way over priced labor cost, $100 part cost me $1000. Having trust issues when I am a loyal customer.
5/23/2019
Kevin W. VERIFIED CUSTOMER
To clarify, I am completely satisfied with Joseph. He’s great to work with and always keeps me up to date on the status of my truck. That said, I was a bit frustrated that my issue couldn’t be handled today and has to be sent up to Buena Park to be dealt with as its apparently a KG custom after market modification that needs to be fixed.
5/22/2019
James Joseph. VERIFIED CUSTOMER
Thanks for the wonderful service.
5/22/2019
Dillon W. VERIFIED CUSTOMER
Awesome Service thank you keep up the good work!
5/22/2019
Richard H. VERIFIED CUSTOMER
Joseph always handles everything requested and keeps me well informed of progress.