We own 3 vehicles purchased from Ken Grody Ford through the Fleet Department; 2 personal and 1 company vehicle. My wife and I have been working with Chad for about 5 years now and he has always treated us like we are the most important people on the lot (although I'm sure everyone that deals with Chad feels the same way!). He is a true gentleman and always gives you an honest answer. We look forward to many more years buying Fords and continuing our friendship with Chad.
Leon H
5/16/2019
Jeffery A. VERIFIED CUSTOMER
The service staff is fantastic and very informative
5/16/2019
Miguel A. VERIFIED CUSTOMER
I love this company they r professional patient and they have coffe and donuts lol love ford dealer
5/16/2019
Bart D. VERIFIED CUSTOMER
Mike is great at keeping me informed.
5/16/2019
Josh B. VERIFIED CUSTOMER
Terrific first experience
5/16/2019
Carter D. VERIFIED CUSTOMER
Ryan was great, very helpful and kept me informed all day. I paid $407 for a new key fob (~$200) and a “diagnostic” on my faulty power door lock (~$200) on one door to learn that fixing it would cost an additional $500. Popping off a door panel and finding a broken harness isn’t worth $200. I’m not coming back to your dealership unless it’s absolutely necessary. Ryan alerted me about a military and AAA discount which knocked $45 dollars off but I still paid $407 for a new key fob only and an offer to pay $500 more to fix my door lock, somewhat of a necessary fix these days. Ryan was great. I don’t appreciate the price gouging that is enforced across all dealership service departments. I’m not paying to fix the door. I’ll just deal with it. Thanks for the opportunity to give feedback.
5/16/2019
Laura M. VERIFIED CUSTOMER
By error I brought my car in a day before my actual appointment. He was able to fit me in and talked care of all requests! Thank you!!
5/15/2019
Chris C. VERIFIED CUSTOMER
Noor the salesman was fantastic!!!!
Thank you
5/15/2019
Maria F. VERIFIED CUSTOMER
Excelente trabajo
5/14/2019
Marilyn G. VERIFIED CUSTOMER
Thank you for your service.
5/14/2019
Tanya S. VERIFIED CUSTOMER
They were fast even without an appointment. 45 minutes in and out. And the price point was great.
5/14/2019
Deborah C. VERIFIED CUSTOMER
Can always count on Joe! Great customer service/service!
5/14/2019
Crystal O. VERIFIED CUSTOMER
Friendly service. Thank you
5/14/2019
Don L. VERIFIED CUSTOMER
Mike was great. Kept me informed throughout the process
5/12/2019
Jamie Z. VERIFIED CUSTOMER
Excellent service as usual!
5/12/2019
Frank M. VERIFIED CUSTOMER
Very good service ????
5/11/2019
Virginia M. VERIFIED CUSTOMER
Took longer than anticipated, Joe arranged a loaner car. Appreciate that kind of service.
5/11/2019
Anna M. VERIFIED CUSTOMER
Was very helpful. Had a problem with a bracket and wires coming loose in my collum by my foot peddles and he fix it for me.
5/11/2019
Melinda B. VERIFIED CUSTOMER
Chad goes above and beyond to make our service visit excellent!
5/11/2019
Darlene W. VERIFIED CUSTOMER
Great service and Ryan is exceptional at the customer service he provides. It is appreciated !