Again your service dept knocks it out of the park! Mike is awesome at what he does ????
2/27/2019
Michael N. VERIFIED CUSTOMER
We’re always well taken care of by Joe. Before I left the dealership today Joe reminded me that these fixes today are warranteed for 24 months and to come back for full warranteed service if this fix doesn’t help. Thanks Joe!
2/27/2019
Jack B. VERIFIED CUSTOMER
Ryan was excellent to work with!
2/27/2019
Paul K. VERIFIED CUSTOMER
Was quick and easy. Everyone was friendly
2/26/2019
Kevin M. VERIFIED CUSTOMER
After picking up the vehicle, I found that the heater controls did not work. I had to return the car to get this fixed. I would guess the dash need to be partially disassembled to replace the passenger airbag so there should be a basic functionality check before releasing the car back to the owner. Because of this, I now need to make a second trip to pick up the car.
2/26/2019
Jim B. VERIFIED CUSTOMER
My service writer does a good job meeting my needs.
2/25/2019
Gary M. VERIFIED CUSTOMER
Chad is very nice. Tech must not have driven it much. Still I’ll smells hot after driving especially in trailering mode.
2/25/2019
Anthony A. VERIFIED CUSTOMER
Michael is the best.
2/25/2019
Michael A. VERIFIED CUSTOMER
Great customer service; kept me informed of the status of work in progress; rental car provided; repairs completed as promised. All in all, a very good experience.
2/24/2019
Rob R. VERIFIED CUSTOMER
I was very happy with you service. Your people did a great job! Thanks.
2/24/2019
Allan M. VERIFIED CUSTOMER
Joe provided Great Customer Service. He keep me posted on procedures and cost to complete the project. My "honey do" was made easier with his assistant. KUDOS to Joseph Britton
2/23/2019
Sharon P. VERIFIED CUSTOMER
Mike was so great thank you for having some one I felt very comfortable
To have help me.
2/23/2019
Brandy B. VERIFIED CUSTOMER
Chad was professional and made sure he had the part needed before I dropped my car off. Also upbeat and personable
2/23/2019
Gayle A. VERIFIED CUSTOMER
Joe always dies a great job!
2/23/2019
Earl H. VERIFIED CUSTOMER
Ken Grody is consistently amazing. Chad is my guy. It is so comforting to have someone who knows me and my car. Thank you
2/23/2019
Donald P. VERIFIED CUSTOMER
Chad has been my Service Advisor for years and why I return to Ken Grody. I find him helpful, honest, and trustworthy which is why I only use him.
2/23/2019
Raphael R. VERIFIED CUSTOMER
Sergie and his team were amazing. Actually everyone that I came into contact with were friendly and happy. By far the best car buying experience. I’ve never purchased a vehicle this easy. Sergie made it seemless. I don’t live close to the dealership so all communication with Sergie was by text and phone calls. I bought my raptor without even seeing it because I trusted Sergie. You have a customer for life. Sergie will be my first call once the 2020 super duty comes out. Thank you everyone especially Sergie.
2/23/2019
Scott A. VERIFIED CUSTOMER
Chad was AWESOME as always!
2/23/2019
Bartolo M. VERIFIED CUSTOMER
I will satisfy the car got done. But two days later the same problem appear now I have another appointment for Tuesday the 26 with the same problem Hopefully this time will get done right.