Although the problem took 3 times to fix. Fix it you did. Ryan took very good care of us and made sure everything was right. Thank you!!
1/11/2019
Alexandra C. VERIFIED CUSTOMER
Ryan B. Has great costumer service! Explained everything my car needed Done. THANK YOU!
Sincerely. Another Satisfied costumer!
1/11/2019
Ruth S. VERIFIED CUSTOMER
Great customer service, which included shuttle home and back. Ryan and Richard ate wonderful!!!!
1/11/2019
Alejandro C. VERIFIED CUSTOMER
Todos muy amables al recibir al cliente y grasias
1/11/2019
Ronald F. VERIFIED CUSTOMER
Got the airbag recall done quickly—and thanks for washing my car, too!
1/11/2019
Susan S. VERIFIED CUSTOMER
Attentive and informed to my auto concerns, and graciously gets things done.
1/10/2019
Dakota F. VERIFIED CUSTOMER
Ryan was great help
1/10/2019
Bryan S. VERIFIED CUSTOMER
Awesome job!
1/10/2019
Elizabeth H. VERIFIED CUSTOMER
Great follow up on my airbag recall. Kept me informed of probable costs for tuneup which was very accurate.
1/10/2019
Thomas M. VERIFIED CUSTOMER
As always, Ryan delivered great communication and service.
Thank you for having a team that provides positive experiences in sales and service.
Tom Mulder
1/10/2019
Olivia S. VERIFIED CUSTOMER
Ryan is always awesome! Thank you for always giving such great customer service and making the visit smooth and easy.
1/10/2019
Kristen M. VERIFIED CUSTOMER
Always an easy and great experience:)
1/9/2019
Brandy B. VERIFIED CUSTOMER
Had appointment at 8am and didn’t call til about 1. Wasn’t told about some additional work that could have been performed until the phone call that the car was done (so consequently I didn’t have the work done....)
1/9/2019
Christie B. VERIFIED CUSTOMER
Dropped off at 9am for a 9:15 appointment. As of 1pm I'd had no contact from the Grody Service Department so asked for status. The status? The technician had yet to even look at the car. I got my key and left.
The Check Engine light was on, and I mainly wanted to know if the problem, or problems, made it unsafe the drive the car. Fortunately the local Pep Boys plugged into the dash, detected two minor problems, and told me to return when I could leave my car for the full day. Total time for Pep Boys to diagnose? Five minutes.
Record level bad experience with Grody Ford. Bad enough that I wouldn't consider buying another Ford, and would discourage others from buying Ford products.
1/8/2019
Kimberly K. VERIFIED CUSTOMER
Ryan was super resonsive and helpful! He went above and beyond to make sure I got everything my car needed.
1/8/2019
Vince G. VERIFIED CUSTOMER
great service guy's!
1/8/2019
Emiterio F. VERIFIED CUSTOMER
Chad it is a good adviser I’m happy with his service thanks to Him for a good customer service. No problems, My car it is ruining good.
1/8/2019
Jose Luis. VERIFIED CUSTOMER
Chad is great and very helpful. Best advisor I’ve had there.
1/7/2019
Keith R. VERIFIED CUSTOMER
JO did a great Job kept me informed
1/7/2019
Ryan S. VERIFIED CUSTOMER
The mechanic that I was contact with while my vehicle was being repaired was Joseph. During the process he always kept me in the loop and was quick to answer any questions or concerns I had. He also was always professional and courteous. He made the whole process pain free. Overall I am satisfied with the customer service and repairs done to my vehicle.