Service was on time and very friendly as always. Ryan is the best!
10/5/2018
Zack H. VERIFIED CUSTOMER
Thank you Chad Larson! I have never had such exceptional service! I will definitely recommend Ken Grody Ford to my family and friends whenever they're making their next vehicle purchase knowing that the service department has great people in place such as Chad! He was honest, informative, and followed up with me before I got anxious and never left me hanging. Thanks Ken Grody! Thanks Chad Larson!
10/5/2018
Craig C. VERIFIED CUSTOMER
Dennis is awsome!
10/4/2018
Stephen G. VERIFIED CUSTOMER
Dennis is always there for us. He answers our questions and accommodate us when possible. We appreciate his service.
Sincerely,
Steve and Janet Blevins
10/4/2018
Ryan C. VERIFIED CUSTOMER
Well done. Thank you for guaranteeing your work and friendly service!
10/4/2018
Francis H. VERIFIED CUSTOMER
Dennis is the best
10/4/2018
Virginia M. VERIFIED CUSTOMER
Friendly and efficient!
Great service
10/4/2018
Douglas L. VERIFIED CUSTOMER
Very Satisfied. Thank you for taking care of my Mustang Dennis!
10/4/2018
Robert L. VERIFIED CUSTOMER
Ken Grody ford has always taken great care of me and my family for the last three years. You don’t see a lot larger dealerships anymore that will take care of you and treat you the way the service department does at Ken Grody ford. They are the only place we take are vehicles or if we need to just to call for advice mike is the man to call. He treats everyone with respect and he genuinely cares about taking care of the customer before the car. You don’t see that very often any type service department and mike is a huge assest to the ford family to keep the great reputation going.
10/3/2018
John M. VERIFIED CUSTOMER
Excellent and quick service!
10/3/2018
David H. VERIFIED CUSTOMER
The service was great. However the attendant at drop off never asked if we wanted a car wash and just marked do not clean. Next time hopefully we will get asked and not assumed!
10/3/2018
Ian S. VERIFIED CUSTOMER
Dennis Zeigler went above and beyond to turn a really terrible situation into something I felt positive about. I will be back in the future
10/3/2018
Harold C. VERIFIED CUSTOMER
Joseph on the service island did a very good job taking care of the problem. Thanks, Joe!
10/2/2018
Christopher B. VERIFIED CUSTOMER
Michael did a fantastic job. Thank you Michael!
10/2/2018
Stephanie N. VERIFIED CUSTOMER
Everyone was friendly and efficient!
10/2/2018
Penny H. VERIFIED CUSTOMER
First class treatment! My friend is going to be bringing her Ford car to you after seeing how well I was treated today - thank you to Joe (028) for his friendly courteous service. I would NEVER take my vehicle anywhere but to Ken Grody Ford!!!????????????????????????????
10/2/2018
Matthew H. VERIFIED CUSTOMER
Ryan always goes out of his way to ensure in happy and satisfied.
9/30/2018
John W. VERIFIED CUSTOMER
Dennis is the best! Over the years he has always provided the best customer service!
9/29/2018
Micheal D. VERIFIED CUSTOMER
The text communication was excellent. I brought the truck in for a recall, lube, oil, filter service, transmission or gear jumping, and a weird hum/grind on low acceleration. Because a tech did not experience it first hand nothing was done except the recall and lof. I thought there would have been some type of fluid examine, diagnostics or something. I picked my truck up today, and on the 5 north on ramp at Cannon, my acceleration hesitates and then jumps when it caught back up. I don't know that I have time to bring the truck in over and over again so a tech can randomly experience it first hand so something gets looked at eventually.
9/29/2018
Andre S. VERIFIED CUSTOMER
Thank you. I’ll submit additional comments when I receive the survey.