After I felt that I did not get the leak resolved for the coolant hose issue, Chad kept the car for days, did extensive test driving, and gave a rental car to be sure that there are no further leaks and I really appreciate him. Thank you
9/5/2018
Meredith D. VERIFIED CUSTOMER
Great job enjoy all the people very nice and accommodating
9/5/2018
James B. VERIFIED CUSTOMER
I’ve been taking my Lincolns to Ken Grody ford for quite a while now about 10 years and the reason being is because of Chad Larson he’s a credit to your business don’t ever lose him
9/5/2018
Sean H. VERIFIED CUSTOMER
Great people! Great deal!
9/5/2018
Juan A. VERIFIED CUSTOMER
Great service
9/5/2018
Daniel Carson. VERIFIED CUSTOMER
totally professional in every way! Great service provided by Ryan and your technical staff. Typical Ken Grody Ford results!
9/2/2018
Michael M. VERIFIED CUSTOMER
Signed work order @ 6:50 a.m. - received text at 8:25 a.m. that it was
9/1/2018
Karl B. VERIFIED CUSTOMER
Thanks for the prompt, great service
9/1/2018
Cody S. VERIFIED CUSTOMER
Checked my fluids in my car and they weren’t topped off. Paid for an extended maintenance plan on not even receiving the service I paid for. Customer service also was not great every time I’ve been there. Not pleased. Won’t be going back there
9/1/2018
Randy G. VERIFIED CUSTOMER
Thank you. Have a great Labor Day Weekend!
9/1/2018
Edward M. VERIFIED CUSTOMER
Dennis went beyond our expectations. He helped us get back on the road in no time We really needed to get back on road to Northern California to make it home to meet our friends. Dennis made it happen without and issues. He is a great manager and we will be recommending Ken grody and Dennis in the future. We were so happy w his service and will return time and time again.
9/1/2018
Philip D. VERIFIED CUSTOMER
Your texting is broken. It didn’t tell me when my car was done and ready.
9/1/2018
Kim L. VERIFIED CUSTOMER
The service department was excellent. We did have to wait over 45 min for the shuttle
9/1/2018
Terri M. VERIFIED CUSTOMER
Ryan Berkeley is a true asset to your team! He helped me with oil change, fixed a squeaky window, and is assisting us with 2 items from our extended warranty company. Only thing we are still wsotingbon is a recall which he has no control over that...I choose Ken Grody because of Ryan's wonderful customer service.
8/31/2018
David G. VERIFIED CUSTOMER
Chad Larson is the best service manger that's why I come from Huntington Beach should give him a big raise he takes good care of me and the customers
8/31/2018
Lester H. VERIFIED CUSTOMER
Dennis Always takes good care of me... He has worked with me for many years.
8/31/2018
Bernadette E. VERIFIED CUSTOMER
Within moments of arrival someone came and advised me Ryan would be assisting me
He directed me to the lounge
He advised me it would take approximately one to 1 1/2 hrs
Within one hour he called to advise me my car was ready I went to cashier
And someone immediately assisted me there
Perfect synchronicity. Thanks
8/31/2018
Vilma S. VERIFIED CUSTOMER
Yes I’m satisfied the service excellent ?
8/31/2018
Thomas J. VERIFIED CUSTOMER
A simple oil change and tire rotation almost ended disastrous. Whoever rotated my tires forgot to tighten all nuts. HOW!? ... if someone wouldn't have honked me down and told me that my tire was about to come off; I would have gotten on the freeway and who knows what would have happened. Luckily for Ford, the worst was avoided.
8/31/2018
Erik F. VERIFIED CUSTOMER
The Ken grody maintainable team are professional, fair and take such good care of our family of vehicles every time.