Ken Grody Ford Carlsbad Auto Repair Service

My car is not done yet!

None at this time.

Chad did a great job

Thank you, Chad. Everything seems fine and I appreciate that the vehicle was finished at there time you estimated.

Excellent service. Things wrong with truck ****, but your guys made it ok.

Dennis was amazing, he made sure to put the customer first and take care of us because we purchased the car here

La Atencion fue excelente,espere muy poco tiempo Chad es muy amable ,medio todas las indicaciones pertinentes

We recently relocated to the area and were looking for a reputable Ford dealer with a focus on customer service to service our truck. It took a couple of tries but we found that at Ken Grody Ford. Many thanks to the service dept, particularly Dennis, for taking such good care of us!

Ryan always give us amazing customer service and always keeps us informed on our vehicle status! Today our vehicle was ready in an hour! Wow!! I certainly thought it would be longer ????

Without an appointment, the Service Dept. were very accomodating to take my car in which made me very happy. Thank you Chad!!

Thank you Chad Larson...YOU ARE AWESOME!

Chad was awesome. Super professional, prompt on everything and kept me posted throughout the day on my truck. Stoked to have a familiar face to touch base with regarding what needed to get done with my vehicle. I wish there was more service like that out there nowadays. Great job????

I'm a happy customer

Thanks Joe for always making sure our cars are safe and in the best working order. You’re always there when we need you!! Doug

Good service done quickly. Everyone pleasant. Only comment I had was that I have a recall letter from November 2017 and asked about status. He said parts are coming in now and he didn’t know why I had not received letter stating same

Chad Larsen does an outstanding job every time!

Joe is a good service advisor and communicates well with customers. I appreciate his experience and knowledge.

Joe was fast efficient and kept me in the loop the whole way.

Dennis is a very knowledgeable and helpful service advisor. I also appreciate that he arranged a rental car for me to use for the two days that my car was in the shop. Job well done.

I had a 1pm appointment and arrived 15 minutes earlier. It wasn't long after I was approached by a service member and took my information. He told me that Chad will be assisting me with my visit. When Chad introduced himself and got the information from the truck. He told us that we could wait in the lounge or go have lunch. He took my mobile number so he could call us whenever the truck was done. Overall experience with Ken Grody Ford service department was out standing, and was very pleased with the service provided. I would like to see all the actual information that was done on the truck. Example; type of oil that was put into the truck.I see the paper that has all the check marks completed and with little comment noted. I have had all my vehicles serviced and I get a print out with all the actual information that was done to the vehicle during and after the service provided. So overall service provided I was happy and would like to see the print out on the service provided on the truck. Did they actually inspect the brakes pads or did they just look at the brakes pads? Those are all good, but the truck only had 5000 miles and was purchased in December 2017. So it's still new, I wanted to make sure that any factory oil, or filter be replaced only because it may have been in long term storage before I bought it from Ken Grody Ford. I was a maintenance mechanic for 20 years in the Marine Corps and working on trucks and making sure they were serviced and ready for anything. That was my job keeping the fleet running with any problems mechanically. Thank you in advance Chad for your outstanding support and your professional experience with Ken Grody Ford. Thank you Ian for finding the truck of a life time. Mark Agualo USMC RETIRED from Oceanside California.