You need to clone Ryan !!! He is totally committed to the customers needs and knows how to deliver and follow through. An A+ at representing Ford.
7/14/2018
Andrew I. VERIFIED CUSTOMER
Thank you to Dennis and rafeal.
7/14/2018
Christie B. VERIFIED CUSTOMER
I submitted an appointment request online, and someone got back to me super-deluxe fast. Even better, I was able to bring my car in the next morning. But that's not all: Ryan Berkeley got me set up with a rental car for the day, quickly figured out my water pump was shot, and had a couple of guys do the entire job in a matter of hours. Amazing.
7/13/2018
Wendy J. VERIFIED CUSTOMER
Friendly helpful awesome!!
7/13/2018
Douglas S. VERIFIED CUSTOMER
Nice touch to wash my dirty truck. Thanks Joe
7/13/2018
Steven S. VERIFIED CUSTOMER
Ryan was amazing, he got me out of there fast, to be able to go home to my pregnant wife in Illinois! Thank you!
7/13/2018
Linda S. VERIFIED CUSTOMER
Ryan is a excellent service writer he spends extra time explaining everything to where I understand
7/12/2018
Wendell S. VERIFIED CUSTOMER
This visit is no different from previous visits in that service is prompt and friendly. Dennis Ziegler is extraordinary in his knowledge and explanation of the repair service needs. Frank the courtesy driver is cool too. Great team! Thanks for taking special care of me and my ride.
7/12/2018
Michael E. VERIFIED CUSTOMER
I was extremely impressed with the service i reveived. Chad was amazing a keeping me informed and they got my car fixed so i wasn’t stranded in Carlsbad..
7/12/2018
Julian S. VERIFIED CUSTOMER
Joe is great!!
7/12/2018
Janya O. VERIFIED CUSTOMER
Thank you!
7/12/2018
Mike F. VERIFIED CUSTOMER
Dennis is always helpful and responsive. Won't take my car anywhere else
7/12/2018
Jose Luis. VERIFIED CUSTOMER
Great job, chad was great once again
7/12/2018
Velanda J. VERIFIED CUSTOMER
The service team tried to assist but were unable to find. The issue. They did try though
7/12/2018
Charles M. VERIFIED CUSTOMER
The Ford corporate letter told me to expect the recall fix on my 2017 Focus Hybrid to take about 2 hours to complete. Grody complete the job in Uber 30 min. That was a welcome surprise.
7/12/2018
Vickie M. VERIFIED CUSTOMER
I’ve had my car for 3 years and Joe has been an excellent service manager. Customer service is awesome! I would definitely refer my friends and family to him.
7/12/2018
Robert N. VERIFIED CUSTOMER
Chad is the best! I can always depend on him
7/11/2018
Tiffany W. VERIFIED CUSTOMER
I don't understand why it takes over two hours for an oil change, with an appointment made the previous week. This time it was 2.5 hours, the time before last was 3.5 hours. I inquired about the time allotted and for an oil change and they said 90 minutes. Having it for an additional hour and no car wash to account for the extra time. It's ridiculous. I feel that since I bought a Chevy from your dealership, I don't get the same treatment as though I were to have purchased a Ford.
I spoke with someone yesterday, and they said they were going to contact the GM to let that person know.
It's frustrating, I even have to reset my oil percentage monitor which doesn't get performed as part of the service.
7/11/2018
Lee F. VERIFIED CUSTOMER
Ryan Berkeley continues to provide professional and personable service. He discusses the issues, keeps you informed , let’s you know the resulting action, and does the right follow-up. Great job Ryan and KGF!