Chad Larson at Ken Grody Ford was extremely helpful, knowledgeable, accommodating, friendly, and seems to understand what real customer service means! This is so rare nowadays and I appreciate such great service. My car is running so much better now, and I’m so glad I had a representative who made it happen. I initially came in for service, and there was a little confusion about my warranty. I had to figure out my warranty situation and reschedule the appointment so not to be charged. Fast forward a week later, I was able to find my warranty documents. It also took a little added effort on Chads side to figure out my warranty coverage, and make sure it was processed.
He never expressed any aggravation or impatience. Instead, he went the extra mile and was friendly too! Amazing! I’m so appreciative!!
9/26/2023
George F. VERIFIED CUSTOMER
Service was done in timely manner.
9/23/2023
Seth S. VERIFIED CUSTOMER
Chad is always very helpful.
9/23/2023
Damien S. VERIFIED CUSTOMER
Mike did a great job communicating complicated issues with my SUV
9/23/2023
Frank H. VERIFIED CUSTOMER
Mike is the best as a service writer.
9/23/2023
Adolfo S. VERIFIED CUSTOMER
Great , work!
9/22/2023
Charla B. VERIFIED CUSTOMER
Thank you for honoring our service coupons!
9/22/2023
Johnny R. VERIFIED CUSTOMER
Service representative was very professional and answered all my questions. Very knowledgeable.
9/22/2023
Loren L. VERIFIED CUSTOMER
Got the repair done easily and quickly.
9/21/2023
Lucas W. VERIFIED CUSTOMER
Chad did an excellent job and was extremely helpful!
9/21/2023
David K. VERIFIED CUSTOMER
Awesome
9/21/2023
John M. VERIFIED CUSTOMER
Chad is an outstanding service representative
9/21/2023
Peter D. VERIFIED CUSTOMER
Great service
9/20/2023
Jim Webb. VERIFIED CUSTOMER
Chad Larson and the crew are just awesome!
9/19/2023
Technical Systems. VERIFIED CUSTOMER
Chad has been my guy for over 20 years. He always provides excellent service!
9/19/2023
Selby R. VERIFIED CUSTOMER
Just want to thank Chad for going above and beyond helping me with my trucks issue. It’s reassuring that Chad , Ken Gordy Ford Carlsbad and Ford Motor Company. Had my back from the beginning. Thank you so much
9/17/2023
Christian T. VERIFIED CUSTOMER
Was really in a pinch with that flat tire going out. Mike came through, was understanding and communicative, clear and easy to work with. Gave a trustworthy assessment. I was really appreciative of his efficiency and flexibility on the urgent matter. Was happy a bad situation was made easier.
Thanks Mike!
9/16/2023
John D. VERIFIED CUSTOMER
Under promised and over delivered. Clear expectations would have also been good. Carlsbad is way out of my way and I ended up wandering around while I waited for a 3pm delivery. It was ready by 1100am.
9/15/2023
John S. VERIFIED CUSTOMER
Chad is second to none. Ken Grody exceeds my service expectations. Your La Mesa counterparts could learn from you.
9/14/2023
Patrick M. VERIFIED CUSTOMER
The overall service was excellent. The only negative is the cost of replacing the windshield wipers. $60 is outrageous. If I would have known the cost I wouldn’t have had that part of the service completed. I could have gone to a auto parts store and them and they would have installed them for free for half the cost that you charged. You could than that. Just saying.