I’m always happy with the service I received at Ken Grody Ford by Dennis Zeigler. He is the one I trust with my car needs. Thank you Stephanie Page
5/18/2018
Martin B. VERIFIED CUSTOMER
Prompt service
5/18/2018
Tavita F. VERIFIED CUSTOMER
Chad has been good to my wife and I. We trust him in servicing our vehicles. I have complete confidence in him knowing the job will be done right.
5/18/2018
Humberto P. VERIFIED CUSTOMER
Service was quick, unfortunately I had to get to work and took the shuttle. As soon as I got to my job they called me and said it was ready. I wish they would have told me it was going to take that long. They gave me a 3hr window. It took them 30min to get it done. Just a comment not a complaint ????
Thank you
5/18/2018
Lawrence P. VERIFIED CUSTOMER
Excellent service
5/18/2018
Robert A. VERIFIED CUSTOMER
Dennis provided a very personal level of service that was very comforting. It was as if a friend were handling the service.
5/18/2018
Shelly R. VERIFIED CUSTOMER
Great friendly service by everyone
5/17/2018
Don R. VERIFIED CUSTOMER
Service Advisor Mike Mills was excellent!
5/17/2018
Michael James. VERIFIED CUSTOMER
Chad Larson has been my service writer for over 15 years. He is the best and Ken Grody is lucky to have someone like him on the team.
5/17/2018
Jennifer S. VERIFIED CUSTOMER
Chad Larson was very helpful and curteous.
5/17/2018
Mark B. VERIFIED CUSTOMER
Already discussed with Paloma.
5/17/2018
Scot H. VERIFIED CUSTOMER
It’s clear that Dennis understands the importance of customer satisfaction. He took the time to listen to my concerns about proper service on my vehicle, explained in detail everything that would be done to my truck to keep it at peak reliability and performance. I feel much better about pulling my trailer on vacation this summer knowing that proper service has been completed by the professionals at Ken Grody Ford Thanks again Scott Hale
5/17/2018
Robert M. VERIFIED CUSTOMER
Dennis was outstanding!!
5/16/2018
Francisco G. VERIFIED CUSTOMER
I was really satisfied with the service performed today on my vehicle. It was done in great time,and I look forward to bringing my vehicle back in the near future!
5/16/2018
James G. VERIFIED CUSTOMER
Everything was good. It was just an oil change but all good
5/16/2018
David J. VERIFIED CUSTOMER
Thanks!
5/16/2018
Madalin P. VERIFIED CUSTOMER
I would like to thank Mike for always taking care of us. We came to get oil change and had to get brakes done. Without him and the team we wouldn't have been able to turn in our vehicle because they wouldn't have taken it for government storage. Madalin P
5/16/2018
Mark K. VERIFIED CUSTOMER
Great Service!!
5/15/2018
Steve M. VERIFIED CUSTOMER
Thank you
5/15/2018
Laurie Ann. VERIFIED CUSTOMER
Ryan was very professional and did a good job helping us however my complaint is with Ford. Our repair would not have been required if during my last oil change the Ford certified technicians would have evaluated the condition of my battery. The evaluation at the last oil change recorded a green or good condition for the battery when in fact the battery had been leaking to the point where the leads were completely corroded and the vehicle lost power. This could have been extremely dangerous had the car lost power while on the road. Fortunately it lost power while parked in a parking lot. This is disappointing since Ford , quality is Job 1. I have owned a Ford for 20 years two of the four Ford's owned were purchased at Ken Grody Ford in Carlsbad. Although Ryan was outstanding I believe Ford is fully responsible for the repairs because it was their mechanics that should have checked the condition of the battery and they didnt then lied on my paperwork recording its condition as good.