I brought my car in for a recall. Now my A/C doesn’t work. I called Dennis who was very nice about it and he said to bring it in. I have a busy schedule so I can’t set aside my entire day to get my A/C fixed. I called back to speak to a Service manger and was told that they were too busy to talk to me. Completely Unacceptable! That’s YOUR JOB. I’m extremely disappointed I bought my car at Ken Grody and I won’t be buying another from you.
4/21/2018
Janet H. VERIFIED CUSTOMER
Always happy to have Chad handling my car visits
4/21/2018
Melinda B. VERIFIED CUSTOMER
Chad always takes care of my car concerns.
4/21/2018
Jacob S. VERIFIED CUSTOMER
Mike took great care of me and my truck. Very pleased
4/21/2018
Christie B. VERIFIED CUSTOMER
Ryan Berkeley totally change my opinion of Grody Ford. In the past I had genuinely terrible experiences with the Service department, but Ryan went above and beyond on both of my recent visits,
4/20/2018
Edwardo C. VERIFIED CUSTOMER
Always appreciate the friendly service from Francisco Pineda and Chad Larson. Both awesome guys and always have answers to my questions.
4/20/2018
Shawn W. VERIFIED CUSTOMER
Great job.
Fast, friendly
4/20/2018
Mark M. VERIFIED CUSTOMER
Do not send me a survey.
Thanks
4/20/2018
Merritt P. VERIFIED CUSTOMER
Ryan the service advisor promptly took care of the problem and was very helpful
4/20/2018
Miguel S. VERIFIED CUSTOMER
Awesome place! Very friendly!!
4/20/2018
Mark S. VERIFIED CUSTOMER
Chad explained all the issues as well as alternatives.
All items were delineated, times were specified, and all costs were transparent.
4/20/2018
Tony L. VERIFIED CUSTOMER
The price charged me is way too high, and after finished the service nobody told me was done,until I went to ask then he checked computer and told me it was done
4/20/2018
Michael C. VERIFIED CUSTOMER
CHAd was great as always. As long as Chad is there we will bring in our cars.
4/20/2018
Bret B. VERIFIED CUSTOMER
Michael was great and kept me udpated in everything and great fast service
4/19/2018
Janine Z. VERIFIED CUSTOMER
Dennis is always extremely professional and never fails to give us the best service and answer any of our questions. Both our cars are Fords and have never been worked on anywhere else.We will continue to frequent KGF as long as Dennis is our Service Writer.
4/18/2018
Maritza G. VERIFIED CUSTOMER
Dear Chad,
Taking my car in for this latest service was an excellent, completely satisfied, experience and as always great service. I'm a satisfied customer. Thank you Chad Larson, you handled the service to my Ford Fushion in a professional manner with great customer service! You and your team are amazing. I will refer my friends and family to you with confidence, and know that they will also be satisfied with you leading and representing Ken Grody Ford!
Thank you so much! Looking forward to the servey!
Best Regards,
Maritza G
4/18/2018
Gary R. VERIFIED CUSTOMER
The car is ready in a very timely manner however when I got home and use the windshield wipers again and still having the same issue. The driver's side shutters and get stuck while still on the windshield. No reflection on Joe, your mechanic replaced the wipet blades but that did not take care of the problem.
4/18/2018
Morgan B. VERIFIED CUSTOMER
Mike is great!
4/18/2018
Danielle R. VERIFIED CUSTOMER
Thorough and timely service. Staff were very pleasant!