As always it is a smooth operation Chad is the right guy
4/11/2018
Andrew M. VERIFIED CUSTOMER
Dennis is the best service advisor I’ve ever done business with and I’ve maintained vehicles for 40 years. He is a great asset to Ken
Grody Ford!
4/11/2018
Merritt P. VERIFIED CUSTOMER
Ryan did an excelente job in that the wait for the finish of the job was minimal. So was there in and out in less than an hour
4/11/2018
Jack T. VERIFIED CUSTOMER
Dennis does a great job.
4/11/2018
Stephen P. VERIFIED CUSTOMER
Chad has been a good service writer for as long as I've owned the car, bought new from grody Ford in 2010.
4/11/2018
Dustin L. VERIFIED CUSTOMER
Ryan always provides great customer service. Happy to bring my car there
4/11/2018
David E. VERIFIED CUSTOMER
The grease marker lines and arrows were all over the car when I picked it up I understand that Carlsbad has a small wash bay and limited room for washes but this car went to the body shop and came back with good body work but horrible service from them I have never sent a car to a body shop and it not come back coated buffed and detailed to remove any chemicals and overs spray from the work or the filthy Invirnments of a body shop
4/10/2018
Nancy W. VERIFIED CUSTOMER
The service department was very professional .
Thank you
4/10/2018
Alyssa D. VERIFIED CUSTOMER
Chad is awesome. He’s very friendly, approachable, he’s never flustered or too busy to help me even at times when it’s chaos there. He’s gone out of his way to accommodate me since I have two small children. My only issue and it’s non Chad related is the gross kids room and restrooms. My son had black on his hands and knees and stained clothes after crawling in the kids room. The toys are sticky and broken. The bathrooms feel creepy and dirty. We love Ken grody but it needs a serious face lift....
4/10/2018
Paul P. VERIFIED CUSTOMER
Thank you for the great service that you provide.
4/9/2018
Margie F. VERIFIED CUSTOMER
No complaints. Regular service completed promptly
4/8/2018
Christopher P. VERIFIED CUSTOMER
Bob did an amazing job getting me in. He had great communication and took care of my new truck with getting the spray in liner.
4/7/2018
Renee M. VERIFIED CUSTOMER
I wasn’t told I needed 3 new wipers until I paid & read the comments section. I went & got 3, & Ryan was very nice & offered to put on, but when I got out of Parts, Ryan nowhere to be found & only 1 grumpy guy was checking in cars & there were cars & people all over....no management going on
Not happy had to pay $225 for a key that we lost, excessive cost!
Overall, Ryan very helpful & nice, but I had Qs about note that need new tires & no one there to help. Ford needs better management
I do want to say the guy who sold me wipers very pleasant & nice
4/7/2018
Judith M. VERIFIED CUSTOMER
Went over service. Helped me getting new tires.
4/7/2018
Leslie R. VERIFIED CUSTOMER
An oil leak was found, but no one discussed that with me. I was checked out and the car returned to me with a problem. Now I can’t drive the car, and I have to schedule another service appointment. :(
4/7/2018
Shawn R. VERIFIED CUSTOMER
I came early in morn while Chad L and his team were busy receiving vehicles. Even though he was clearly busy he met every customer quickly and seem to make them, as well as me, feel like the service they could provide would be top priority. He was prompt with induction/paper work and kept me updated throughout the day. I did not expect to receive the truck today but was surprised to get a msg letting me know it would be complete. Not only that but truck was washed too! When I thanked the young gentlemen who drove the vehicle out to me he smiled and said “no problem you’re welcome”. Even though this is standard practice for the store I am still very appreciative. I will always bring my vehicle to this dealership- no matter what vehicle I own! Thank You, Shawn
4/7/2018
Leigh S. VERIFIED CUSTOMER
Dennis is great. He is consistently attentive and takes care of the issues.