Chad has always provided me with excellent service.
9/1/2023
Jonathon B. VERIFIED CUSTOMER
All staff were completely friendly and courteous. My vehicle was handled with the utmost care and professionalism
8/31/2023
Izabela B. VERIFIED CUSTOMER
Mike is awesome! He always figures out what's wrong with my little Fusion and calms my anxiety. Thank you!
8/30/2023
Karl B. VERIFIED CUSTOMER
Finished on time. Work seems well done, based on improved behavior or car.
8/29/2023
Patricia R. VERIFIED CUSTOMER
Excellent service thank you so much ???? Michael Mills you are very kind thanks so much
8/28/2023
Andy C. VERIFIED CUSTOMER
The work they did to the transmission so far is great and its working but When we showed up to pick up our Expedition, we noticed that there were scratches and chips all the way down to the primer!!! We are irritated and disheartened to say the least. When we brought it to one of the employees attention, she and i quote said “you can come back tomorrow w and speak with Chad, but they don’t look that bad”. Is that how your service reps are trained to speak to customers? Because when we dropped off our car to the ford in Vista (North County Ford) we were treated with a lot more respect and our vehicle didn’t have a single scratch or paint chip. They took care of our vehicle. We will not be returning here ever again for ANY services.
8/27/2023
Joshua K. VERIFIED CUSTOMER
Excellent customer service!
8/26/2023
Shari K. VERIFIED CUSTOMER
Even though staff were super busy, they were very helpful in getting my oil change same day, and putting batteries in my key fobs.
8/26/2023
Kathy Q. VERIFIED CUSTOMER
Chad Larson, my service advisor, is the best. He is whyk I keep coming back to Ken Grody Ford.
8/25/2023
Jeff R. VERIFIED CUSTOMER
First, i love the employees at KG Ford Carlsbad. I brought my F150 platinum in for my first oil change. The appointment was for 9:00 am, I was 10 minutes early, 40 miles from my house in Laguna Niguel. I couldn’t even pull into the lot for 15 minutes. The line was backed up on the street. The dealership needs some major changes to be on the same level with other dealerships. I spent $25.00 in gas for the 80 mile round trip to KG Ford. Until major changes are made I will bring my Platinum to Rancho Santa Margarita Ford for recalls and service. I understand that the building was built in 1969 but major changes are needed. The good news is that you have great employees. Kindest Jeff R
8/25/2023
Erik F. VERIFIED CUSTOMER
Other companies could learn from kengrody’s service department. Transparent, efficient, and everything is done right the first time
8/24/2023
Erica D. VERIFIED CUSTOMER
Always friendly, professional and extremely helpful.
8/22/2023
Lori C. VERIFIED CUSTOMER
Chad is terrific.
8/22/2023
Debra L. VERIFIED CUSTOMER
Chad always takes good care of my service needs. Always keeps me updated on status and when done!
8/21/2023
Edward B. VERIFIED CUSTOMER
Please see my comments in the last survey.
8/20/2023
Michael B. VERIFIED CUSTOMER
Ken Grody Ford is the BEST !!!!
8/19/2023
Keith O. VERIFIED CUSTOMER
Chad was and has been very helpful in the past when my truck needed service.
8/19/2023
Sharon T. VERIFIED CUSTOMER
Chad was very professional and helpful. This was a very positive first impression of the Service Dept