We were quoted an amount from the Parts Dept & when we came in it was over twice that amount. I called the Parts & Service Dept on 6/5 & left a message, for an appt never got a call back Then had to call again & couldn’t get an appt for over a week. Thanks
6/16/2023
Beckman Coulter. VERIFIED CUSTOMER
Mike always does a great job.
6/16/2023
Latisha G. VERIFIED CUSTOMER
Always good when I come in.
6/15/2023
Paula B. VERIFIED CUSTOMER
I was there for a warranty situation — Chad is always informed & helpful—I appreciate him & thank you very much for helping me
6/15/2023
John H. VERIFIED CUSTOMER
Mike was pleasant, informative and just a true gentleman. He has always been honest and truthful.
6/15/2023
Mark B. VERIFIED CUSTOMER
Chad was great at acknowledging my brake squeek problem after his team replaced my pads. Took a little longer than I expected but in the end the end Chad negotiated through the problem and provided me with satisfactory service.
6/14/2023
Frank V. VERIFIED CUSTOMER
Yes On are way to Portland thanks to Mike the truck is running extremely well Handling these big my. Roads seams to be a breeze . Having enough motor to pass big trucks is a dream 31 miles to a gallon is my avg. thanks again . One Happy customer
6/14/2023
Efren M. VERIFIED CUSTOMER
Mike is the best! He always takes care of us, very attentive and professional.
6/14/2023
Kyle E. VERIFIED CUSTOMER
Overall service was good. The main problem I had was that you do not offer loaner vehicles instead of third party rentals. The rental car I had was terribly maintained (alignment was very off, tires were half bald as if never rotated, and engine was making clacking noises), it was not very clean and smelled bad. Then due to a delay in getting my car repaired, I was stuck with it for a week. I also had to replace my SUV with a sedan, which was inconvenient as well. Being able to get a loaner escape/explorer/etc would’ve been much better.
6/14/2023
Elizabeth D. VERIFIED CUSTOMER
Dealing with Michael has always been so great. He has such a kind manner and is trustworthy and always answers my call and is so easy to work with.
6/14/2023
Michael T. VERIFIED CUSTOMER
As always Michael is outstanding! I have never had a bad experience at Ken Grody ford in Carlsbad..
6/13/2023
Charmet Tile. VERIFIED CUSTOMER
Mike Mills is fantastic
Always goes above and beyond for great service and great communication
6/13/2023
Roberta H. VERIFIED CUSTOMER
Michael was great super informative and kept me in the loop, and very friendly and professional. Thank you Michael
6/12/2023
Carl M. VERIFIED CUSTOMER
Chad was great . Excellent customer service and very experienced
6/11/2023
Jeffrey K. VERIFIED CUSTOMER
Greasy fingerprints left on driver's window; greasy fingerprints on the strip by the roof. Several greasy fingerprints on the driver's door. Had to use rubbing achohol to get the fingerprints off the windows. Had to use wax to get the fingerprints off the roof and the door. Totally unacceptable.
6/9/2023
Farrell Joseph. VERIFIED CUSTOMER
Prompt and thorough job on our Mustang
6/9/2023
Michael N. VERIFIED CUSTOMER
Chad was thoroughly professional and extremely competent. He promptly handled all my service requirements in a courteous and friendly manner and went out of his way to help me acquire a rebate on tires I purchased. I could not be more satisfied.
6/9/2023
Bryan G. VERIFIED CUSTOMER
You need to adjust the timing of your automated text updates. They don’t coincide with reality. Thanks.
6/9/2023
Kathleen K. VERIFIED CUSTOMER
Our Service Advisor always takes great care of us!
6/9/2023
Marcell C. VERIFIED CUSTOMER
I appreciate great service as I was given. It makes me not ever bring my ford to anyone else except Ken Grody Ford and service center writer Mike Mills. Great service and excellent customer support. Ken Grody has the best customer service I have ever experienced I appreciate the team . And thank you for fixing my truck.. I’m happy ????