They kept my car for 5 days saying they hadn’t pin pointed the issues on the test drives when they didn’t even test drive it. I was told my car was test drove 15 miles to make sure the issue was fixed. It was driven 1 mile.
3/1/2023
Victoria R. VERIFIED CUSTOMER
Really like that I am assigned the same service advisor, Chad, every time I bring my car in.
3/1/2023
Douglas K. VERIFIED CUSTOMER
Thank you for great service!
3/1/2023
Jeanne D. VERIFIED CUSTOMER
Chad always provides great and prompt service!
2/28/2023
Susan P. VERIFIED CUSTOMER
I was amazed with the fast and friendly service.
2/27/2023
Craig W. VERIFIED CUSTOMER
Mike is awesome everytime we get our truck serviced.
2/25/2023
Duane B. VERIFIED CUSTOMER
Ok
2/25/2023
Richard Gene. VERIFIED CUSTOMER
Mike has always been very friendly and professional in working with us.
2/23/2023
Debra A. VERIFIED CUSTOMER
Michael was quick, accommodating, professional and very helpful.
2/22/2023
Dean B. VERIFIED CUSTOMER
Thanks again Mike,great job!
2/22/2023
Zara R. VERIFIED CUSTOMER
Chad was awesome!! Accommodated me so well and was very sweet to let me go to the mall with one of the vehicles. Every time I go to Ken Grody Ford in Carlsbad I am always left 100% satisfied!
2/21/2023
Mark S. VERIFIED CUSTOMER
Brought my Explorer Platinum in to reprogram the backup camera and the works package, and was asked if they could keep it over night. I agreed but then you kept the vehicle a week…. With very little to no communication with me as to when it would be ready. Finally got a call 5 days later why you needed it so long and a rental vehicle was offered but 1 week for a service I had booked a month in advance and should have taken a couple of hours is UNSAT. Poor customer service!
2/17/2023
Kimberly C. VERIFIED CUSTOMER
Great customer service. I will be back for all my service needs. Thank you
2/17/2023
Joan B. VERIFIED CUSTOMER
Chad Larson took great of me.
2/16/2023
Sergio D. VERIFIED CUSTOMER
The service advisor Michael M. Is very professional, high standards must me his last name. San Diego needs more qualified people like him. Thank you for your advice and great experience. I hope you are able to share your enthusiasm with other areas where it’s room for improvement, for instance the window for payments, these ladies are rude, make me feel unwelcome besides after I paid they don’t call for my car therefore I have to waited unnecessarily for longer time until I asked for help, my advisor immediately asked for assistance and address my concern. Thank you Michael M.
2/16/2023
James S. VERIFIED CUSTOMER
Mike is the best
2/16/2023
Gregory Charles. VERIFIED CUSTOMER
Chad Larsen always does an excellent job!
2/15/2023
Brenton R. VERIFIED CUSTOMER
Chad was very helpful in getting the part in that I needed.