Your drop off process is ridiculous. It takes so long, 25 minutes this time. Cars are back to the street because cars don’t get moved for a very long time. There is zero urgency to check customers in. I used to have a Toyota and they check in many more cars and I’d wait about 5 minutes. Each time I’ve come to Ford, the wait is so long. Then picking up is not much better. This time it took 15 minutes for my car to be brought up. A guy who came several minutes after me got his car first. I have to bring my car back for a recall and have to leave it for 1.5-2 weeks and I’m dreading it because of the drop off process. Check in a car, move it. Check in the next, move it. And then when a customer is told the car is ready and they return for pick up, get the car up within 5 minutes. Please.
7/11/2024
Morally Investments. VERIFIED CUSTOMER
your service department needs a lot of help from the owners of the company. the space is too small the time line to repair a car to too long. Kurt, Alex or Ken grody need to get a larger service department. this is to help your company in a productive way!
7/11/2024
Trevor B. VERIFIED CUSTOMER
Great
7/10/2024
June T. VERIFIED CUSTOMER
Mike Mills always provides excellent service
7/10/2024
Ferdinand C. VERIFIED CUSTOMER
Thank you so much to Hector and Angel Jimenez for a job well done. Appreciate the attention, the time and the effort afforded to my Ford Maverick. Happy to have Ken Grody and his staff take care of it. Million Thanks!
7/9/2024
Candace C. VERIFIED CUSTOMER
mike is the absolute BEST!!
7/7/2024
Michael N. VERIFIED CUSTOMER
Chad and his team did a great jon.
7/6/2024
Michael R. VERIFIED CUSTOMER
Mike Mills is awesome!! Great customer service.
7/3/2024
Stacey D. VERIFIED CUSTOMER
Job well done and timely fashion
7/1/2024
Eric G. VERIFIED CUSTOMER
Yes, everything that needed work was done great.
6/30/2024
Frank B. VERIFIED CUSTOMER
Customer oriented and friendly
6/29/2024
Brady R. VERIFIED CUSTOMER
Chad and his crew are the best service team in San Diego! Thanks for always fitting me into the schedule and servicing my Ford promptly!
6/29/2024
Abby G. VERIFIED CUSTOMER
Chad is why we bring our work vehicles to Ken grody! He is the best service advisor in the area!
Thank you
Abby and Jerry Gomez
6/29/2024
Anthony G. VERIFIED CUSTOMER
Always great service
6/29/2024
Wesley M. VERIFIED CUSTOMER
2nd time around. Very helpful and efficient. It took a poor review to get great service
6/29/2024
Frank V. VERIFIED CUSTOMER
I Really never cared for ford service , they were quick with you a the did not explain you problem so with the truck. Then I met Mike Mills, He was friendly an had time to explain the problem I had with my truck .I felt that Mike was honestly interested in helping me and went out of his way to help me with my service.
6/29/2024
Nadine A. VERIFIED CUSTOMER
When it comes to getting satisfaction and guarantee service I request for Chad Larson. He's been the service Advisor since I purchased the Raptor in 2017.
6/28/2024
Paul S. VERIFIED CUSTOMER
Did a great job ????
6/27/2024
Marcia S. VERIFIED CUSTOMER
Angel was a service tech that helped me and he was awesome
6/26/2024
Virginia H. VERIFIED CUSTOMER
Thank you Ken Grody Ford for Michael Mills - fabulous service advisor! Love him and Ken Grody Ford!