Ken Grody Ford always provides such a positive work, they always take care of their customers and I do feel like family when I go in there. Paloma Arroyo is such an amazing person and customer service representative. Her dedication, knowledge, and steadfast determination to resolve anything above anything I’ve ever experienced at a dealership.
12/2/2022
David G. VERIFIED CUSTOMER
I drive all the way from Laguna woods to Ken grody Ford in Carlsbad because they take great care of my truck and Chad Lawson is the best service manager he takes great care of my truck and he keeps it up the maintenance and or truckkeeps it running Chad and his staff are great they know exactly what needs to be done on your truck or car to keep it running smoothly I have complete faith in Chad if there's something wrong he fixes it his staff is great and they're the best I also bought four trucks over the last 15 years from Ken grody Ken grody Ford is honest and fair and I always buy my Ford trucks from them there's no place else better than they are Ford and Kurt is the best salesman and he gives you the best deal o and he's honest and fair with the prices Ken grody Ford has the best selection of trucks in Southern Californian a used or new car
12/1/2022
Harold N. VERIFIED CUSTOMER
Quick excellent service. Mike mills, my service adviser, is great. He listens to my concerns and always provides great guidance. The technical staff backs up Mike with excellent work.
12/1/2022
Gerianne B. VERIFIED CUSTOMER
Chad does an amazing job.
12/1/2022
Tim T. VERIFIED CUSTOMER
Chad Larson is a courteous and knowledgeable professional. I trust him with my vehicle.
11/30/2022
Timothy J. VERIFIED CUSTOMER
Chad was awesome. My truck was finishing and ready to go as scheduled.
I would recommend anyone to use Ken Grody Ford for repairs and maintenance.
Thank you Chad
11/30/2022
Leon H. VERIFIED CUSTOMER
We have purchased two Ford vehicles at KG Ford ams have had both serviced there since 2014. We have had nothing but professional and courteous attention from our good friend Chad Larson and staff.
We look forward to continuing our long standing relationship!
Sincerely,
Leon and Judi Hayden
11/30/2022
Roger F. VERIFIED CUSTOMER
He is very professional and a pleasure to work with.
11/29/2022
Kayla M. VERIFIED CUSTOMER
Chad Larson was fantastic, top notch customer service and communication which was a wonderful surprise given that the female receptionist gave terrible service and a ton of sass. Just hire more Chads, he was truly great
11/29/2022
Andrew C. VERIFIED CUSTOMER
Prompt service
11/29/2022
Chris L. VERIFIED CUSTOMER
Waited for over 45 minutes from the time the cashier called in the car to be brought out front to me. The cashier had to call it in 3 times before i got my car
11/23/2022
Sandy L. VERIFIED CUSTOMER
Labor cost was high , received my car without being washed , and was told they were too busy that they didn’t have enough people.ESLogan jr.
11/22/2022
Jennifer S. VERIFIED CUSTOMER
Even though the Ford dealer was busy, Chad, the service advisor recognized the urgency of fixing my car and accepted me as a walk in. We are surprised the car was repaired earlier than was originally told. We were not in a rush to get the car back because we understood the service dept was busy. We were just happy the car was allowed to stay and get fixed. Always happy with the ser ice and kindness of the service advisors.
11/22/2022
Andre S. VERIFIED CUSTOMER
It’s always great working with Chad..he’s the best.
11/19/2022
Linda R. VERIFIED CUSTOMER
Chad always demonstrates the care and kindness that keeps us loyal to Ken Grody Ford. He is golden.
11/19/2022
Linda L. VERIFIED CUSTOMER
Chad is so good getting my car in getting it taken care of and I think Ken grody Ford has the best service in parts department
11/18/2022
Jose M. VERIFIED CUSTOMER
Chad’s support was outstanding and very professional. I highly recommend him.
11/18/2022
Dawn G. VERIFIED CUSTOMER
Completely satisfied with Chad‘s excellent customer service not satisfied with Ford in general not having enough staff to work on EV vehicles as our car took two weeks to finish because of this and left us with a rental car that we had to pay gas for when we normally don’t pay money towards any gas so this was upsetting clearly the infrastructure is not built up to service the cars
11/18/2022
Michael N. VERIFIED CUSTOMER
Chad always does his very best to get me in and out of the service waiting room every single time. He answers all my questions and if he doesn’t know the answer he gets the answer quickly. At Ken Grody Ford all the service advisors are great, Chad is probably the best. Just my opinion!!
11/18/2022
Heather S. VERIFIED CUSTOMER
Chad is my representative for my Ford escape. He found time every day to make sure I was informed of any progress. He really is a people person way he communicates with his customers. Because he’s always so calm and explains things so well you, yourself calm down. In my case I thought my car was going to be ready a couple of days earlier than it finally was. The wrong parts came, and let’s face it the service department is so busy. Almost too busy as more cars to be serviced than bays and mechanics to fix them.
My biggest problem is not having a car for a few days and not being able to rent one. I wish you had that service that you used to have that one could get a ride back and forth. I also wish you had loaner cars on site when your car is going to be out of commission for more than predicted. However I am glad that my car is running well now that it has been fixed, and that Chad got through all the paperwork of my insurance warranty. Thank you