Chad is great. He makes me feel very special and he does a thorough service.
5/28/2022
Allen C. VERIFIED CUSTOMER
Mike Mills is my go to guy with my personal vehicle I purchased from Ken Grody Ford and my Union vehicle we bought from Ken Grody Ford. With Mike I get top notch treatment and the job is done right. I told the salespeople and Mike I would like to buy a new vehicle but as long as Joe Biden is our President I will not buy one because of the uncertainty he brings along with his Liberal Agenda and policies.
5/27/2022
Alyssa D. VERIFIED CUSTOMER
Chad and then service team are great.
5/27/2022
Allan C. VERIFIED CUSTOMER
My service advisor upsold me. I told him I wanted to spend as little as possible to fix the problem as I was selling my truck. He insisted that I get 6 new spark plugs. That really turned out to be a full tune up at the ridiculous price of $695. I did not request or agree to a tune up. How does 6 spark plugs cost that much. When I asked him why he didn’t just replace the 2 spark plugs that were bad he said it was good maintenance. He just didn’t listen or care about my main concern which was to spend as little as possible to fix the problem. I am totally disappointed and would never buy a vehicle from Ken Grody or service one there ever again.
The spark plugs were $114. The rest was labor and I know now what it feels like to be ripped off. Shame on you Ken Grody!
5/26/2022
John R. VERIFIED CUSTOMER
Mike was very informative and keept me in the loop of the status of my vehicle. Always a pleasure at Ken Groody.
5/25/2022
Gerardo G. VERIFIED CUSTOMER
He’s why we buy fords, Chad always takes great care of us!
5/25/2022
Vince M. VERIFIED CUSTOMER
Mike was very helpful
5/25/2022
Joshua T. VERIFIED CUSTOMER
Thank you for taking care of my F-150 and getting it back to me in a timely manner. Greatly appreciated
5/24/2022
Andrew R. VERIFIED CUSTOMER
Great dealership!
My car was repaired sooner than anticipated.
Employees demonstrate good positive energy!
5/24/2022
Matthew V. VERIFIED CUSTOMER
The service is always amazing. Staff is helpful and friendly and wait time is always better than any dealership I have used to date.
5/24/2022
Lori C. VERIFIED CUSTOMER
As always, service was excellent.
5/22/2022
Shea G. VERIFIED CUSTOMER
Friendly and professional
5/22/2022
Lori S. VERIFIED CUSTOMER
Michael goes above and beyond to provide excellent service.
5/21/2022
Nicolas O. VERIFIED CUSTOMER
Very courteous and professional maitnence and service team, thank you.
5/21/2022
Sherryl M. VERIFIED CUSTOMER
Excellent service.
5/20/2022
David F. VERIFIED CUSTOMER
Every time I come in for service and Mike Mills deals with me, I pretty much have no worries. He is a good person to see and keeps me informed of what’s going on. He is always positive and makes coming to ken Grody a positive experience.
5/19/2022
Craig P. VERIFIED CUSTOMER
Chad's customer service always top notch. Thank you
5/18/2022
Dusty V. VERIFIED CUSTOMER
The service was great and the team was extremely helpful.
5/17/2022
Kenneth C. VERIFIED CUSTOMER
Always extremely helpful, honest, great work
5/14/2022
Regan K. VERIFIED CUSTOMER
I can’t thank Mike Mills enough for his consistent high level of care. His professionalism is perfectly balanced with his interpersonal skills and at every service appointment I walk away being so impressed by Ford and the decision to buy a car from the Carlsbad dealership.
Thank you Carlsbad Ken Grody Ford and THANK YOU, MIKE!