Michael was great! Very professional yet down to earth. Saw what I was there for and promised a quick turnaround and came through with his promise.
4/14/2022
Monica W. VERIFIED CUSTOMER
The unsatisfactory part of the experience was that the parts department did not check the part (wheel/rim) for unconformities when it arrived. So when the car arrived at the scheduled date/time, that is when it was unpacked and discovered to be a flawed part. That required the part be reordered and a service rescheduling. The parts department had received that part two weeks before it was to be installed so there is no excuse in not checking its condition. The service department did an excellent job as always.
4/14/2022
Gail N. VERIFIED CUSTOMER
Great communication and customer service
4/13/2022
Joan N. VERIFIED CUSTOMER
Very please thank you
4/13/2022
Josue M. VERIFIED CUSTOMER
Very quick
4/12/2022
Arturo R. VERIFIED CUSTOMER
Excellent service
4/12/2022
Bruce W. VERIFIED CUSTOMER
Always had complete service no problems always satisfied with the service I get at Ken Grody Ford in Carlsbad
4/12/2022
Steven B. VERIFIED CUSTOMER
I'm having difficulty re-setting the guage on the left. I'll go over the manual again. Simplify. That said, Mike and his team took great care of me and getting my vehicle up and running.
4/9/2022
John R. VERIFIED CUSTOMER
Mike Mills is outstanding!!! Mike provides five star customer service. Love KG Ford.
4/9/2022
Bob M. VERIFIED CUSTOMER
Thank you very much for a job well done
4/8/2022
Ann B. VERIFIED CUSTOMER
Very efficient friendly and quick to help
4/8/2022
Merry B. VERIFIED CUSTOMER
Chad stays on top of what service my car needs when I bring it in.
Always explains to me and gives options if available.
Thank you Chad
4/8/2022
Tyra G. VERIFIED CUSTOMER
Thank you Chad n team for taking care of my car maintenance I appreciate your attention
4/7/2022
Brad W. VERIFIED CUSTOMER
I was told at drop off that my bill would be are 150.00. Then I show up to pick up my truck and the bill was 225.00 for an oil change. The service cashier made it some what better but it was still more 150.00, it was 160.00.
I get it that the price of has gone up which is why I asked.
4/7/2022
Gerianne B. VERIFIED CUSTOMER
Quick and efficient service. Chad did an excellent job.
4/6/2022
Johnny T. VERIFIED CUSTOMER
Liked the customer service. Thought it was pricey!!
4/6/2022
Janelle D. VERIFIED CUSTOMER
He was courteous he did exactly what he said he would do and I appreciated the work that was done on the car I’ll be back