Your team completely misdiagnosed my vehicle problem and was deceitful in how you examined my vehicle to render the diagnostic issue. I paid $180 for information I already gathered prior to my visit with you. I was hesitant to have your team assess the issue because I already knew the problem, however I was talked into it by chad BC he stated the mechanics will “comprehensively examine the engine in addition to running diagnostics”. This did not happen, yet I paid for the procedure. 0/10 for the mechanics. I don’t know if chad knew this or not as the mechanics absolutely **** the bed.
11/25/2021
Nancy A. VERIFIED CUSTOMER
I appreciate the friendly and prompt service provided.
11/25/2021
Michele K. VERIFIED CUSTOMER
I asked for a quote on my drivers arm rest and didnt get anything on my work order. Also they checked off that they checked everything and I noticed today that my rear wiper is falling apart. Same thing happened last time, the wipers were checked off on my list but they were still shredded when I picked my car up had to take it to Walmart the next day.
11/24/2021
Eric K. VERIFIED CUSTOMER
Michael was awesome. He went out of his way to keep me informed about the progress on my vehicle. The quality of service he provided is what makes a customer loyal.
11/24/2021
Paul S. VERIFIED CUSTOMER
Chad always exceeds expectations
11/20/2021
Keith O. VERIFIED CUSTOMER
Chad was responsive and followed up with all updates. Appreciate the great service!
11/20/2021
Joyce M. VERIFIED CUSTOMER
As always the works was done while I waited. Everything was okay.
11/18/2021
Guadalupe H. VERIFIED CUSTOMER
Chad is amazing with customers and very polite. I had an amazing first experience taking my truck to get its scheduled maintenance
11/17/2021
Harold N. VERIFIED CUSTOMER
Mike Mills provides excellent service and advise to keep our vehicles in excellent condition. The garage staff completes the outstanding team.
11/17/2021
Hyacinth W. VERIFIED CUSTOMER
Chad is excellent trustworthy, reliable very pleasant. He is a great asset to your service department.
11/16/2021
Fredric Raymond. VERIFIED CUSTOMER
Have been coming to Ken Grody since becoming Ford owners several years ago, and great service here is why we continue to come back. Even if both our cars weren’t Fords, we would want to come here for our service!
11/16/2021
Paulina G. VERIFIED CUSTOMER
Mike is the best.
11/16/2021
Justino A. VERIFIED CUSTOMER
Amazing service! Fast and great!
11/12/2021
Christine D. VERIFIED CUSTOMER
Michael Mills is a huge reason I continue to buy a Ford from Ken Grody Ford.
11/12/2021
Mila K. VERIFIED CUSTOMER
Thank you Chad, great communication and service.
11/12/2021
Toni M. VERIFIED CUSTOMER
Michael showed so much professionalism towards me. I trust him and his crew 100%.
Your company is lucky to have such a employee.
Thanks for the great service everyone who worked on my car.
Toni M
11/12/2021
Lori J. VERIFIED CUSTOMER
He did not carefully read my text message, resulting in a delay of service completion. Otherwise, all was fine
11/11/2021
Eric B. VERIFIED CUSTOMER
Mike is always amazing!
11/10/2021
Helen S. VERIFIED CUSTOMER
I appreciate and trust the Ken Grody service department.
11/10/2021
Gabriel M. VERIFIED CUSTOMER
Mike always provides the absolute best service and communication. I can’t say enough about how much I appreciate working with Mike every time I bring my truck in.