Mike did a great job with the service portion of my vehicle. The repairs went well and everything seems fine now. However, while my car was at the dealer, my sun glasses were stolen from the center console . I shouldn’t have to worry about this kind of stuff while my car is being worked on. I also reported this to Paloma but she never responded. Kind of a bummer. I’m not expecting money for my glasses but you’d think the Customer Relations person would have at least responded back. Ken Grody is the ONLY dealer I will buy from or have warranty repairs done at. I even drive an hour just to utilize your dealer services. In a world of mostly crappy dealers, Ken Grody remains my number 1.
11/7/2021
William D. VERIFIED CUSTOMER
Friendly and quick service
11/6/2021
Eric S. VERIFIED CUSTOMER
Very knowledgeable, great customer interface, prmote this man as soon as you can!!!
11/6/2021
Gayle A. VERIFIED CUSTOMER
Every staff member that I encountered today was helpful, courteous and personable. The young women in the pay department were a pleasure.
11/6/2021
Gary S. VERIFIED CUSTOMER
Mike and his team did a great job with a smile ????
Greatly appreciated and thanks again.
Gary S
11/5/2021
Angelina H. VERIFIED CUSTOMER
Mike Mills is an amazing service provider. We always get exceptional customer service from him. He really makes you feel like part of a family.
11/5/2021
Richard N. VERIFIED CUSTOMER
Mike always has been very professional and prompt when dealing with my mustang. I’ve always appreciated the service here, that’s why I pass the other Ford dealership to come! Thank you!
11/5/2021
Amy A. VERIFIED CUSTOMER
Chad and the Ken Grody folks are friendly, professional and accommodating.
11/5/2021
Barry G. VERIFIED CUSTOMER
Outstanding service team. Made this very easy !!!
11/5/2021
Kenneth S. VERIFIED CUSTOMER
Michael Mills ALWAYS takes great care of us and our car!
11/4/2021
Steven G. VERIFIED CUSTOMER
Great service. Mike was very friendly and professional
11/3/2021
Zaid G. VERIFIED CUSTOMER
Great customer service as always.
11/3/2021
Philip B. VERIFIED CUSTOMER
A most thorough vehicle assessment that resulted in much improved performance and driving ease. Chad set the wheels in motion with his knowledgeable recommendations!
11/3/2021
Lynn S. VERIFIED CUSTOMER
Wonderfull work. Very happy to have my windows working and truck running smoothly
10/30/2021
Joel R. VERIFIED CUSTOMER
Chad is an excellent service rep! Informative and follows through with everything; then follows up to ensure customer satisfaction! His dedication and attentiveness to customer service is applauded and greatly appreciated!!!
10/30/2021
Vincent I. VERIFIED CUSTOMER
Everytime I have taken my car to be serviced, my concerns have been addressed quickly and even if the service takes longer than anticipated, I have been set up with a rental car. The service team has renewed my belief in the dealer service department and I really appreciate them! Michael Mills and his service team are phenomenal and give great customer service and satisfaction!!
10/30/2021
Maureen M. VERIFIED CUSTOMER
Dont know anyone we'd trust our vehicles to as much as we trust Mike Mills. Our two cars are each fifteen years old. We dependent on them to get us and our family around amidst cars that have much improved mobility and safety features. And we look for only one thing: safety and reliability. Thats why service is important to us. We love Dennis who was our serviceman for many years before retiring. We are so thankful Ken Grody hired Mike Mills. (And he is a joy to know.)