Ken Grody Ford Carlsbad Auto Repair Service

Appreciate the reminder for appointment, updated on status of vehicle, and great service!

Service was timely. Chad did a good job in following up on the service progress.

Mike Mills is a pleasure to work with. He really cares about making sure all services are done correctly and completely.

Chad Larson is the best advisor!

Micheal is wonderful he has knowledgeable, supportive, Quickly response and his patient with all questions asked!! He a very big asset to Ken Grody Ford service department Thank you Micheal

Chad and his service crew are the best in San Diego. They always work me into their schedule and always provide top-notch quality service.

Chad is the best! He's taken care of all our cars over the past 25 years

Chad was great. I have a feeling based on what I witnessed that your entire service department is overwhelmed. There was no organization or order or communication. Chad had to walk back to find out what the status was. There is no communication about what is specifically going to be done, where I can wait at, no order to drive/line to wait for an attendant/advisor. No review of what was done afterwards. Then I had brought up an issue that required another department which couldn’t be done same day. It was never to be brought up again or said let’s schedule another appointment for that date. The text notifications I received were 1: right after making the appointment which I couldn’t do through the My Ford app. 2. Was exactly at the time the appointment started and said it was my reminder. 3. Letting me the vehicle was ready (when I already had possession. 4. Then 5 hours later letting me know my car was in good hands and will let me know when my car is ready. So as far as you text communication goes you still have my vehicle. Then I received 2 follow up phone calls (left voicemails) to see how my service was and I didn’t answer because the Caller Name ID says “Ramy Gabrohd” or something like that instead of Ken Grody Ford. I called Adaline back and gave her feedback as well. I also received my vehicle back with not only my seat adjusted which I can understand but also adjusted my steering wheel which was super annoying on top of everything else. I will be hard pressed to bring any service back considering what I experienced and witnessed. Plus I had a 7AM appointment.

Easy and fast service

Completely satisfued

Mike Mills is an awesome service writer !!

Chad was great. No hassle and worked to get me taken care of quickly. My only area for improvement related to my whole experience is getting in touch with the service department and making an appointment. I had to call multiple times and leave multiple messages over several days before I received a call back, approximately 1 week from my initial call to a call back. This is an area that needs improvement. I understand everyone is busy but why leave a message for a call back if no one calls you back? I’m not certain that if I hadn’t called multiple times I would have ever received a call back.

Chad is absolutely the best service advisor I’ve ever dealt with. You guys are lucky to have him.

Michael Mills is the best. I appreciate him and the excellent service provided by Ken Grody Ford.

Mike did an outstanding job,from start to finish.He made the whole process no problem.

Chad is great and very communicative. I didn’t see him directly this time but I appreciated his texts

Mike Mills is the best!

Mike Mills was great. Super easy to work with and always very professional. Made the entire recall process a breeze. Very much appreciate his approach and assistance.

Mike, and the team there always take excellent care of me and my vehicle Complete trust in him and Hector, Mike Mcginnis

My service Advisor indicated that my service was completed covered under my current service warranty. I needed my break service and replaced. It was sqeaking.