Everyone was nice and the service was outstanding.
9/29/2021
Janet S. VERIFIED CUSTOMER
Chad Larson is the best service
advisor!
9/29/2021
Rebecca D. VERIFIED CUSTOMER
Chad is great
9/29/2021
Roger F. VERIFIED CUSTOMER
I was very, very, very happy! Great experience! I love Ken Grody Service Dept.
9/28/2021
Joy S. VERIFIED CUSTOMER
Everyone was very professional and friendly!
9/28/2021
Michael L. VERIFIED CUSTOMER
Chad was awesome
9/28/2021
Troy S. VERIFIED CUSTOMER
You can count on a perfect survey. Great job.
9/27/2021
Steven O. VERIFIED CUSTOMER
Diagnosis said I needed a new catalytic converter and y pipe. I was told over the phone it would be $3500 to repair. Seemed like a lot and Chad said it's because the converters are hard to get and people are even stealing them due to value. I declined and when I picked up my car there was no breakdown of recommended repairs for me. Overall it seemed sketchy without a cost breakdown. Then it took 15 mins to get my car after paying diagnostic fee. Meanwhile no one smiling or inviting employee. I even walked the new car lot waiting for my car. I will say after my experience today I won't consider you for any service or future car purchase. Which I'm strongly considering after quote of repair.
9/24/2021
Roberta H. VERIFIED CUSTOMER
Matthew was awesome. He really gave me the facts with no pressure. He was knowledgeable and friendly. He is an asset to your company.
9/24/2021
Dennis B. VERIFIED CUSTOMER
Great service. Our service is always excellent. I
9/24/2021
Sheryle R. VERIFIED CUSTOMER
Service on the car was fine. The waiting time for a 12:30 appointment was irritating. Usually this takes one hour or less. Today took 2 hours.
9/23/2021
Betsy L. VERIFIED CUSTOMER
Mike Mills is a complete asset to your Team…
Professional , helpful , knowledgeable and courtesy up and beyond.
I have always received the Best service and always have been taken care of promptly including your shuttle service.
Thank you
9/22/2021
Sheila L. VERIFIED CUSTOMER
Chad did wonderful job
9/22/2021
Theresa K. VERIFIED CUSTOMER
Great service, friendly people
9/22/2021
Allan C. VERIFIED CUSTOMER
Good
9/22/2021
Melissa N. VERIFIED CUSTOMER
I had a frustrating day when I went over to my appointment. To begin with when I got to my appointment they told me that I did not have an appointment for today and that the part my car was missing had not been ordered. I had to ask for a day off in order to be able to attend this appointment. I lost a day that I could had been working because I drove all the way up to Oceanside from San Diego. I am disappointed with my experience, and this is the second time it has happened. I would recommend to send confirmation emails or text messages to your clients to avoid miscommunication errors. Thank you for your time.
9/18/2021
Michael G. VERIFIED CUSTOMER
The vehicle was brought in for a loud whining noise. You replaced the power steering pump, but the noise is still there
9/18/2021
Ford Ichiro. VERIFIED CUSTOMER
Mike helped me with rescheduling a previous appointment. He acknowledged me when I arrived and kept me informed while I was waiting for my vehicle. Thank you.
9/18/2021
Susan N. VERIFIED CUSTOMER
Chad is awesome!
9/18/2021
Valerie P. VERIFIED CUSTOMER
Well trained people who are trying to be kind and helpful and personable.