The service manager was extremely kind and efficient in dealing with my concerns. I will continue to be loyal to the Grody team. Thank you for always being the best.
8/7/2021
Kristina F. VERIFIED CUSTOMER
Mike mills is always helpful and gets my care taken care of quickly
8/7/2021
Danny F. VERIFIED CUSTOMER
Thanks
8/6/2021
James G. VERIFIED CUSTOMER
Return customer for 16 years
8/6/2021
Thomas C. VERIFIED CUSTOMER
Was not satisfied with the reasoning behind the noise that everyones complaining about online. The noise was not there when I purchased the car and now it makes the sound and was told it was normal. Why wasn't it normal when I purchased it. Very unhappy!!!
8/6/2021
Julian S. VERIFIED CUSTOMER
Mike Mills is exceptional.
8/6/2021
Johnny T. VERIFIED CUSTOMER
I appreciate the customer service, Chad got my truck in and out in a very timely manner.
Thank you.
8/6/2021
Darlene T. VERIFIED CUSTOMER
I have had my Ford Escape in for engine coolant issues on 5 occasions. I have today & the past requested to speak to a mechanic regarding this problem. My advisor said they can’t do that as they are working on other jobs. Honestly, next time I will go to an independent for my service needs.
8/5/2021
Susan N. VERIFIED CUSTOMER
Chad does an excellent job of providing timely service and updates.
Always with a smile!
8/5/2021
Lee Or. VERIFIED CUSTOMER
Chad as always was perfect. The mechanics on the other hand did not meet my expectations. My car was returned with oily boot marks on the carpet as well as oil stains on the drivers seat and drivers door card. To top it all off after installing a new transmission the car is not shifting properly and I have to bring it back to be fixed
8/4/2021
Jon T. VERIFIED CUSTOMER
Easy in,easy out. Chad have an accurate estimate and called promptly
when my Ford service was complete.
8/4/2021
Noha N. VERIFIED CUSTOMER
I have to resend the car to Ken Grody this Thursday because the indicator light shows that there maybe a malfunction. I hope it is just an issue of resetting the sensor so that it won’t be too long to remedy.
8/3/2021
Kevin T. VERIFIED CUSTOMER
As usual, my experience was great, quick and efficient.
8/1/2021
Mathias S. VERIFIED CUSTOMER
Always 100% satisfied
7/30/2021
Eric C. VERIFIED CUSTOMER
Chad is a great representative of your business. He is courteous and knowledgeable. He was able to keep me informed about my vehicle throughout the process.
7/29/2021
Jeremiah S. VERIFIED CUSTOMER
Mike Mills was great and has handled our many issues with our Explorer.
while we have been frustrated having to bring the car in for so many services, Mike has been professional and very responsive to taking care of us.
7/29/2021
Steven S. VERIFIED CUSTOMER
Very quick
Very knowledgeable
Mike is the best service writer there.
7/29/2021
Mario S. VERIFIED CUSTOMER
Ken Grody Ford service personnel makes you feel a family, all work is done as promised as fast as possible they can, all personnel are very nice greet you always
7/28/2021
Daniel W. VERIFIED CUSTOMER
Mike Mills and the Mechanics Team did an excellent job, completing the first scheduled maintenance on our 2020 Explorer Hybrid. The service was completed in a timely and professional manner. Thank you for a job well done.