We didn’t receive a call or text that our car was finished from Chad. my husband rode his bike from San Marcos to Carlsbad to get there by 6pm(service closing hours according to your website). And the doors were locked because it closed at 5pm. He had to ride his bike back home to San Marcos because he couldn’t get the car. The next morning Hector was apologetic and drove my car to our house and compensated our inconvenience. Thank you.
6/16/2021
Yvonne H. VERIFIED CUSTOMER
Car wash after service would be nice
6/16/2021
Erick K. VERIFIED CUSTOMER
Mike is the best. He is the only reason I go there.
6/16/2021
Allan C. VERIFIED CUSTOMER
Initially I picked up my truck and I noticed in the report that my brakes were at zero. So completely gone. I was never notified by my advisor even though they had my truck for a week. I took it back the next day to get the brakes done. Also when they had my truck I left several text messages and voicemail for my advisor and never go any response back.
All in all Not Good!
6/15/2021
Jesse W. VERIFIED CUSTOMER
Many thanks to Chad Larson who always provides quality services on a timely basis
6/15/2021
Lola Ann. VERIFIED CUSTOMER
Although it took several days for my car to be repaired. I’m very satisfied with the service. Chad Larson is the best
6/15/2021
Janet B. VERIFIED CUSTOMER
Service rep Mike is always very attentive and explains things in detail unfortunately my 2015 Ford edge had sub par Lugnuts from the factory
6/10/2021
Elizabeth D. VERIFIED CUSTOMER
Michael always treats me with respect and like family. Thank you Michael
6/10/2021
James M. VERIFIED CUSTOMER
Our siris radio is no better. We have spent a total of $300 over a period of time and nothing has changed. This does not sound right.
6/10/2021
Linda R. VERIFIED CUSTOMER
I appreciate the stability of your employee roster. It attests to the quality of your agency.
6/9/2021
Sean C. VERIFIED CUSTOMER
Chad always provides excellent service. That’s why I always ask for him when I need my car serviced.
6/9/2021
Laura B. VERIFIED CUSTOMER
Mike always has a smile. His absolute clarity on what needs to be done and focus on service and kindness makes a huge mark. Thank you.
6/8/2021
Peter Z. VERIFIED CUSTOMER
Everything was as promised and on time. The only improvement would be at check out to pay the invoice which was very slow due to a woman that had an apparent billing issue.
6/6/2021
Tracy S. VERIFIED CUSTOMER
I continue to return to Ken Grody Ford for all my services because of the great customer service I receive from Mike Mills. He makes it easy and provides excellent customer service.
6/5/2021
Mike S. VERIFIED CUSTOMER
Car wash would be nice. Chad is great though.
6/5/2021
Boland D. VERIFIED CUSTOMER
Outstanding as always.
6/5/2021
Sam C. VERIFIED CUSTOMER
Michael Mills has always helped me with great professionalism and courtesy
6/5/2021
Chris M. VERIFIED CUSTOMER
No communication left me without knowing nothing about my truck
6/4/2021
Perdette S. VERIFIED CUSTOMER
Chad is the best and he takes care of me and all my needs for my car.