He was very helpful and a really nice guy. You’re lucky to have employees like him.
3/20/2021
Michael S. VERIFIED CUSTOMER
The service went smoothly.
3/20/2021
Carl T. VERIFIED CUSTOMER
JC was very knowledgeable and helpful during my visit, as I came from San Diego. The service I was having done to my 2020 F250 was estimated to be 3-4 hours and I had no means of transportation. JC offered a loaner car which was very gracious of him, I had my son with me. The service and consideration of all in the service dept was outstanding and made the long trek from Sand Diego seem not so bad. thank you very much...
3/19/2021
Sheryle R. VERIFIED CUSTOMER
Fine service as usual even with a large number of vehicles in line. My appointment was honored.
3/19/2021
Cherie S. VERIFIED CUSTOMER
Thanks Chad great service as usual.
3/18/2021
Kathryn G. VERIFIED CUSTOMER
Communications are timely and accurate.
Keep up the great work!
3/18/2021
Patty G. VERIFIED CUSTOMER
Chad was very helpful in explaining the brake pad replacement strategy to
My daughter. We appreciated his taking the time to do so.
3/14/2021
Mark H. VERIFIED CUSTOMER
Great service when I arrived. Friendly and was sure to ask me all the right questions and answer mine. Overall great.
3/13/2021
Edward S. VERIFIED CUSTOMER
Chad was kind and professional! I appreciated that he was good to communicate how long it would take to thoroughly troubleshoot my discrepancies, and provided me with a clear understanding of what the problems were. I would highly recommend Ken Grody Fords maintenance department to friends and family!
3/13/2021
Jerry H. VERIFIED CUSTOMER
Good job
3/13/2021
Mark S. VERIFIED CUSTOMER
Excellent Service!
3/13/2021
Dustin P. VERIFIED CUSTOMER
Great service
3/12/2021
Greg C. VERIFIED CUSTOMER
Thanks for fixing the cold start rattle, body work visit was unexpected but the work from Terry’s was perfect.
3/11/2021
John M. VERIFIED CUSTOMER
I could really tell it was short staffed this time around but I guess due to the pandemic things will be more difficult. Besides the wait, the rental facility enterprise has only two cars available and I have an all wheel drive vehicle which is handy going up my steep dirt road up at Palomar Mountain. They tried charging me twice personally for an upgrade. Went back to Ken Grody they sent me to another rental facility and they had one car... nothing even close to a comparison...so back to Enterprise and luckily Chad got to verify the upgrade. 3 hours later I finally got to go home.. Could’ve been better but definitely going to prepare for Pandemic quality service, anywhere really.
3/11/2021
Dennis B. VERIFIED CUSTOMER
Well done!
3/11/2021
Noor G. VERIFIED CUSTOMER
Excellent customer service
3/10/2021
Donald R. VERIFIED CUSTOMER
The best service ever. Chad is amazing. I can’t thank him enough for making me feel welcome. He really is a great representative for Ken Grody Ford.
3/10/2021
Cheryle H. VERIFIED CUSTOMER
Chad and the reception team are always kind and helpful.