Sellers Sexton Ford Lincoln Mazda Auto Repair Service

Always treated wonderfully. Very accommodating and helpful.

Back home in Appleton Wisconsin at the Ford dealership. You have to wait as long as two months just to get a simple oil change. Your team got me in immediately for the works and transmission flush and I was out in less than an hour. Super impressed with everyone on your team, including the people, that were not waiting on me that would come up just simply to chat. It’s simple things like acknowledgment that make all the difference in the world when it comes to customer service. Thank you so much for everything!

Great customer service and very knowledgeable

always a great job

I was pleasantly surprised to have a new license plate frame when I picked up my car. Thank you so much! Little pleasantries go a long way! :)

Although the APIN (module for voice and manual controls) was installed and addressed the latency issues. It required two separate visits to the dealership which is now considered commonplace since nearly all repairs have resulted in the same number of trips. Additionally, what appeared to be a minor issue brought to the advisors attention (seals for the passenger side door knobs, seals are peeling away, doesn’t ( just) require new seals but new door handles because Ford Motor Co will not replace without also charging for new door nobs that only come primed and require them to be painted resulting in an estimated cost of 900.00 similar cost of the module replacement that was not available only after I was required to update the module that did not fix the problem. Although the service manager helped in securing a courtesy vehicle this overall experience with not just the dealership but Ford Motor Company is less than satisfactory. Causing me to reconsider buying Ford products in the future. Technician agreed with comments but said unlikely to find any other alternative car company that would not have similar problems. I may have to investigate further. Also, the door knobs seals may also be the cause of rattling sound on passenger side that has just become more pronounced sincere issue was first identified while vehicle was under warranty.

Very pleased thank you.

Yes

Tom is awesome! He is always very courteous and professional.

Mr Tom who handled my vehicle contract service was phenomenal and very friendly and patient and knowledgeable to military client. I would take my car to him anytime. There was another representative in the service room however that was not as friendly or patient as Mr Tom when I had called weeks ago to schedule. There were system issues with the vehicle service contract and the representative seemed to get irritated when I had asked questions about the policy or system procedure which I was unfamiliar with.

Great communication very friendly and professional

Your team always does a great job. Lee always makes time for me and gets it right the first time. That is one of the main reasons I have only bought cars from this dealership since 1995.

Always wonderful staff. Very timely service and understanding of what was completed and what needs done.

Excellent service outstanding communication

Great service. Jamie and service team are really good!

Professional and friendly staff.

Estimated me a price to repair wearing harness for the We Door locks for 400. I took it home and fixed my wearing myself under a hour. They were supposed to Change the oil and Look at oil but didn't

Appreciate the team taking care of my car, it means a lot and it’s reassuring when I drop her off. I don’t have to worry about her! Thanks for an awesome experience! See you next time!

Couldn’t have asked for a better experience. Tom, in the service department, made me feel like a valued customer from the moment I arrived. I was effectively communicated with throughout the entire process. 5 star experience!

Great care of keeping me informed about my vehicle