My vehicle was left very dirty inside and out with bugs splattered all over the front. I was told yesterday that it would be Gas put in it and it never was so before I could even bring my vehicle home I had to go and wash it and put gas in it. Then the switch that turns the inside bed lights on keeps popping out of the metal. It took me about 3 to 4 hours when I got home to get my vehicle cleaned inside in which I still can’t get some of the dirt out of the carpet. Very disappointed in my service this time as all the years before I was totally satisfied with everything.
9/25/2019
Khemet O. VERIFIED CUSTOMER
I wish I did not have to wait an additional day for parts to be shipped, when service knew that I had an appointment two weeks out.
9/25/2019
Thomas T. VERIFIED CUSTOMER
Got R done, and a nice clean exterior to boot. Thx
9/24/2019
Benjamin B. VERIFIED CUSTOMER
Please be sure your team does not hand over keys from the drop off box! When people put their key in the box they expect a certain amount of trust that some stranger working at night can’t just steal their vehicle or give that key to an outside agency like what happened to me. I expect more from Ford and hope that this is dealt with appropriately.
9/24/2019
Karla J. VERIFIED CUSTOMER
I found a drink in my vehicle and my bumper was worse than before.
9/20/2019
Paige B. VERIFIED CUSTOMER
Was told on phone 2 days ago to come in morning time and that I didn't need an appointment. Show up around 8:45am and then was told my simple oil change and tire rotation would take all day basically. That and $75 is just ridiculous.
9/20/2019
Robert M. VERIFIED CUSTOMER
??????
9/20/2019
Sarah M. VERIFIED CUSTOMER
Tom was great!!!!!!!!
9/20/2019
Donna G. VERIFIED CUSTOMER
My name is not Donna its Doug when I dropped it off it was to fix the recall on towing linkage. I am waiting on a written record of the event.
9/19/2019
Jenna D. VERIFIED CUSTOMER
Always a great experience and great service
9/19/2019
Russ M. VERIFIED CUSTOMER
Service department is knowledgeable, courteous, and ready to help.
I had a hitch installed, I wish there would have been more information about the product, ie class type, towing ability, what is needed to tow besides the hitch. Maybe a booklet or pamphlet would be thoughtful. Maybe make mention to Ford about including it.
9/18/2019
Derinda D. VERIFIED CUSTOMER
Finished signing up for the ford pass, was told reward points would rollover to this account from to one that was discontinued, nothing round over.
9/18/2019
Joan S. VERIFIED CUSTOMER
He was a gentleman.
9/17/2019
Martel G. VERIFIED CUSTOMER
Very professional and cordial service
9/17/2019
Paul L. VERIFIED CUSTOMER
James, you’re the best. Glad you took care of me.
9/17/2019
Steve M. VERIFIED CUSTOMER
Great communication. Appreciate the effort and customer service
9/17/2019
Austin P. VERIFIED CUSTOMER
Recently moved from Fort Stewart, GA to Fort Leonard Wood, MO and I could not have been welcomed any better. Tom and team were so generous and kind. Great customer service and hospitality. Will continue my services at this Ford.
9/17/2019
Angelique M. VERIFIED CUSTOMER
Great quality service
9/16/2019
Edgar B. VERIFIED CUSTOMER
Great
9/14/2019
David M. VERIFIED CUSTOMER
I was extremely satisfied with my service at your Saint Robert facility. I could tell that Thomas had selflessly put his own lunchtime aside to ensue my son’s car was returned in the shortest time possible, as everyone else was at lunch. My son’s car wasn’t able to be washed and he gave me a voucher to make up for it. Great customer service!