The length of time I had to wait for service after having my suv towed was, in my opinion, too long. I had to rent a car while my suv sat on your lot. Service department was very nice, but I had to leave the suv there additional days because a mechanic got sick. My car rental was over $300.
Picked my suv up and there was a crack in the windshield. It was not there when I left it on your lot. Service guys said it must have been from a previous rock chip. Your techs drove it at least twice while in your shop.
7/11/2018
Mark K. VERIFIED CUSTOMER
So far so good on the rattle.
Down side is this is the third time for the repair
7/11/2018
Paul S. VERIFIED CUSTOMER
Great service and people !!
7/11/2018
Jeremy W. VERIFIED CUSTOMER
Time: it took over a week
Money: $800 to fix a switch. A fricking switch
Thoroughness: I asked for a price on a dash replacement. None given.
Positives: Dakota was a great communicator and I feel that he’s an honest guy to do business with.
I only came in because I had no ability to go somewhere else. My experience confirms my previous thoughts about doing business at a ford dealership.
7/10/2018
Carol J. VERIFIED CUSTOMER
I love the new drive-in service area!
7/10/2018
John W. VERIFIED CUSTOMER
Justin was sincere and very helpful!
Thanks for the help! John W
7/10/2018
James S. VERIFIED CUSTOMER
Justin L did a great job with a very heavy backlog. Went out of his way to accommodate my needs. Drop off and pickup was very helpful his effort and help has earned you a regular customer
7/10/2018
KARL L. VERIFIED CUSTOMER
Did not receive the second key for my truck. Still waiting to hear if and when I will be getting one. Also, the price and interest rate shown online did not match what I was told at the dealership. Very nearly cancelled the purchase. I am very happy with the truck but feel there was a bait and switch on the price and interest rate.
7/9/2018
Elizabeth L. VERIFIED CUSTOMER
My service experience was excellent.
7/8/2018
Philip S. VERIFIED CUSTOMER
Ford O’Fallon does a great job, extremely friendly & the best auto butler service ! Keep up the good service !
7/8/2018
DANIEL P. VERIFIED CUSTOMER
No effort was made to take care of the recall on my vehicle despite my mentioning it to them when I made the appointment and to a service rep
7/7/2018
ROSS R. VERIFIED CUSTOMER
I didnt have any work done and have no clue why I received this email, this is the 2nd time this has happened. Please explain.
7/6/2018
Starlett R. VERIFIED CUSTOMER
Not happy with our deal (salesman and financial office
The service Dept. Is great.
7/5/2018
Kristin D. VERIFIED CUSTOMER
Awesome!
7/5/2018
Lisa M. VERIFIED CUSTOMER
Great job, thank you
7/5/2018
RICHARD R. VERIFIED CUSTOMER
The work was done on time and the Justin was great with the status of the truck. In fact, I plan to bring the truck in to have the rear brake pads replaced as recommended. I also like the bottle water and coffee while I waited for the vehicle. The key is constant communication with the customer and Auffenberg Ford did that.
7/5/2018
Elliott S. VERIFIED CUSTOMER
I dropped off the car at 7:15am for an oil change and to replace the screw-on cap for the anti-freeze reservoir. I asked Dakota whether it would be possible to have the car back by 3pm. I was told that it shouldn't take very long to do the maintenance and it would be done by 2:30pm. I was then dropped off at home with the shuttle and was told by the driver that the shuttle would be available later in the day to pick me up when the maintenance was done. I called back at 3pm because I had not received any update and was told they had just pulled the car into the bay to be worked on but wouldn't take long. I called back at 3:30 and Dakota said it wasn't done yet. I then asked if could get a shuttle to pick me up, but was told that the shuttle was no longer available that day. I had to pay for a Lyft to take me back to the dealership.