So your call center quoted us one price when I arrived at deal the service writer told me that’s not the price honestly sunset Ford Pete hotter went about and beyond for our service center please do have manager plus they fixed all recalls
6/28/2018
Brian D. VERIFIED CUSTOMER
Car is missing a floor mat we put in it. After getting the auto butler done it was not put back in
6/27/2018
David H. VERIFIED CUSTOMER
Easy check in
Liked being able to make appointment online
Couteous service
6/27/2018
PAULA W. VERIFIED CUSTOMER
Still not working
6/24/2018
Carrie S. VERIFIED CUSTOMER
The service team is extremely rude and does not communicate efficiently or properly or in a timely manner. I will never ever buy another another vehicle from Auffenberg Ford in O'Fallon Illinois again!
6/24/2018
Lou R. VERIFIED CUSTOMER
Vehicle was not ready when I came to pick it up..Took extra 3 hrs for repairs.
6/24/2018
Robert B. VERIFIED CUSTOMER
Set an appointment and at 7:00 am apperntly 12 to 15 other people have an appointment at the same time. This is not very customer friendly, the whole point of setting up an appointment is so technison can spend a few minutes with you to ask if there are any other services you may want performed as opposed to gettting your keys and getting you out of the shop as quickly as possible since there are so many other individuals they have to check in. Also when I called back to make arrangements to pick up my auto after it was serviced your phone system put me into some ones voice mail that indicated that the day was March 23rd and that he was in the office, away from his desk , possibly at lunch? Really do I need to know this? And why was I not able to speak to a live person? When I showed up I saw approximately 10 employees in offices, and three individuals standing around in the service department doing nothing, hard to understand why no one could answer the phone. Customer service 101, customers comes first always! Thanks for sub par service.
6/24/2018
Nathan W. VERIFIED CUSTOMER
This is the third vehicle iv Purchased through Matt Cobb as always extremely satisfied with his service
6/23/2018
Joy M. VERIFIED CUSTOMER
I Scheduled an oil change and when I ran my vehicle report it shows that I have 17% life. Clearly it means they didn’t change my Vehicle oil
6/22/2018
Daniel W. VERIFIED CUSTOMER
Greene service as usual
6/22/2018
Patrick A. VERIFIED CUSTOMER
We totally disagree and are unhappy with your dealership in many ways. Doesn't matter you only tend to the positive replies.
6/22/2018
URBAN B. VERIFIED CUSTOMER
Everything went well,we were completely satisfied.
6/22/2018
Kenneth M. VERIFIED CUSTOMER
Justine the Service Writer did a great job! Please pass on my Thank You for taking such good care of us.
6/22/2018
Richard R. VERIFIED CUSTOMER
Great customer service, quick repair and all friendly smiles.
6/22/2018
Thomas G. VERIFIED CUSTOMER
Great friendly fast service
6/21/2018
Raymond R. VERIFIED CUSTOMER
Made a appointment for 4:30pm for a oil change and a recall got there at 4:05pm it took 2 hours and they did not have a qualified guy to do the recall I think the service is very sad !!!!!!!
6/20/2018
Nathaniel J. VERIFIED CUSTOMER
Oil change took almost two hours and the guy inspecting my vehicle didn’t notice the tail light was busted! I requested a quote of this when I made the appointment and when I checked in. No mention of it when I paid and received my keys back.