Everyone is always very nice a professional.
My car dealership of choice
6/7/2018
Richard A. VERIFIED CUSTOMER
service on my truck was great but picking it up was a horrible experience There were two guys working when I got there at 5pm the one guy got up set through his paper work in the air and walked out the door after waiting at the pick window for 15minutes I said something to the other guy and he came and helped me. very unprofessional YOU NEED MORE HELP THAT TIME OF NIGHT.
6/6/2018
William K. VERIFIED CUSTOMER
service worker offered and washed my truck
6/6/2018
John Z. VERIFIED CUSTOMER
1 hour 40 minutes to change oil when a scheduled appointment was made and on time. Service tech who greeted me took 20 minutes to figure out your internal network before finally asking a coworker to sign me in. Auffenberg is a joke in every area...I wont be back and I will be sure to let anyone asking know of my experiences.
6/6/2018
Michael C. VERIFIED CUSTOMER
Excellent service today. In and out as promised!
6/5/2018
Donald H. VERIFIED CUSTOMER
When I showed up they could not find me in the computer and verify my appointment. Then I was told they could not change my oil because of a broken pipe I asked could they rotate my tires and they replied yes. Then I was told my Oil was changed along with my tires being rotated. I was told I was the third person that day that had to be turned away for an oil change. The vehicle service staff was very friendly and did whatever they could to make sure I was happy. Due to the computer not being able to find me and verify my appointment also the fact that nobody even attempted to call me and let me know not to come out because of a broken pipe I would not recommend Auffenburgh ford to have anyone’s vehicle serviced.
6/4/2018
Gonzalo V. VERIFIED CUSTOMER
You replace the AC compressor but now the AC is not cooling. I cannot believe how auffenberg is wasting my time.
6/3/2018
Dana W. VERIFIED CUSTOMER
What fast service... my son said his car was in and out in approx 20 minutes and service staff was very friendly.... thank you! ????????
6/2/2018
Jayci B. VERIFIED CUSTOMER
Great job on detailing. An fast customer service.
6/2/2018
Katy O. VERIFIED CUSTOMER
Overall I was satisfied. I was initially disappointed when my car wasn’t ready by the end of the day (it was dropped off at 7:00am). But when I picked it up the next evening, the customer service was great. I had an old battery in my trunk that I wanted to get the core charge $ back from. I didn’t have my receipt, but Jeff in Parts hooked me up and found it on the computer for me. Meanwhile, Sean brought my car around the front valet-style and even washed it! I was really appreciative of these two gentlemen going above and beyond. Thanks Auffenberg team!
6/2/2018
Glenn B. VERIFIED CUSTOMER
Always done right, and no surprises with cost.
6/2/2018
Phillip E. VERIFIED CUSTOMER
Very professional staff
6/2/2018
Erika S. VERIFIED CUSTOMER
I appreciate your prompt attention and frequent updates.
6/2/2018
Kevin W. VERIFIED CUSTOMER
Appreciate most of the service guys know me
By name when I walk in. Very pleasant group to work with.
And love when my car is so clean! Thank you!
6/2/2018
Joanne S. VERIFIED CUSTOMER
Service accomplished in about an hour and even got a courtesy wash. Now that's customer service thanks
6/1/2018
Sherry M. VERIFIED CUSTOMER
Cashing out, Rex helped me save some money, which is greatly appreciated!
6/1/2018
Gary G. VERIFIED CUSTOMER
This is my 5th car that I bought from Auffenberg Ford North. Wry satisfied every time
6/1/2018
William L. VERIFIED CUSTOMER
Justin was very friendly, helpful and informative!! I enjoy taking my vehicle to Auffenberg! Thank you so much!
6/1/2018
Frank H. VERIFIED CUSTOMER
I took the van for what I would consider warranty work. It was a recall, and I was not offered a loaner vehicle. I would’ve thought that to be an option for me. The service turned out to be not a days work but was kept for almost a week. Weber offers a loaner even for an oil change. I have 2 codes TC and ABS. They said I should get it checked. Great. For the length of Tim. The van was in your shop they should have cleared the codes for free.
6/1/2018
Jeffrey T. VERIFIED CUSTOMER
Ryan is an amazing service writer, completely honest and knows his stuff.