I made an appointment for auto butler and did not know they put it in as repair, so when I got there I waited 2 1/2 hours before I was told they could not get me in but they washed my car for me which was full of water spots.
6/7/2018
James M. VERIFIED CUSTOMER
The advisors are always so kind & so helpful. Always go everything to make sure you understand what is needed & what was done. A very pleasant experience. Also ask if they can get anything for you or help you with anything. ????????
6/6/2018
Stacy J. VERIFIED CUSTOMER
The new guy Mike was absolutely fantastic! And Ken-Y the service manager made sure everything went smoothly he was great also
6/6/2018
Kay R. VERIFIED CUSTOMER
Very helpful and polite.
6/4/2018
Linda H. VERIFIED CUSTOMER
I have already sent a text regarding the service. I now have what I assume is an oil leak which was nonexistent before the service yesterday. As I stated in my text, I work every day, live 45 minutes away and have to schedule on Saturdays, my only day off. I have 3 large oil spots in my driveway which weren’t there prior to my service appointment. I will be in Olney next weekend. I’m afraid to drive it very far as it is. I asked if they wanted to pick it up, fix it & deliver it back or what. I am awaiting a reply.
6/4/2018
Daniel S. VERIFIED CUSTOMER
Kenny is awesome. Kenny took care of me answer all of my questions and concerns about my vehicle and made my experience at kia life changing.kenny is a tremendous asset to your company and I hope he is recognized for his above and beyond customer service that he provides for your company
6/2/2018
WILLIAM B. VERIFIED CUSTOMER
Great team of service advisors...always go above and beyond
6/1/2018
Anthony W. VERIFIED CUSTOMER
There are dark smuges on the inside of my passinger door. That thethe teck pur there with his dirty hands and shoes.
6/1/2018
WILLIAM C. VERIFIED CUSTOMER
It’s always a pleasure working with the team in the service department and my salesman checks on me when I drop off the car. I’ll purchase my next car from Mark Davis for sure!
6/1/2018
Vicki K. VERIFIED CUSTOMER
Josh is an awesome service guy. I wouldn’t want to deal with anyone else
6/1/2018
Alice H. VERIFIED CUSTOMER
I appreciate the great customer service I received today. Thank you very much
Monica Hayes
6/1/2018
Abby A. VERIFIED CUSTOMER
I was surprised to find out about the two recalls that I had not been aware of. Initially I came to get my brake lights repaired, but they said it wasn't under a recall for my particular vehicle. I wasn't told this until after I had left work in arrived at the dealership. Was not happy about the inconvenience that I put on my co-workers in the destruction I cause of the day with my boss to be there... Only to find out it was for nothing. They said that the man I spoke with. I stated that somebody should have been checking behind on his work then. This last trip was a very pleasant surprise that the work was done so quickly. Was happy with my second visit but not as much with my first. It was also very nice if they had washed my car as well. Not upset any longer about the first visit. Just wanted to let you know so it could be fixed and didn't happen to someone else in the future.
5/31/2018
Karen H. VERIFIED CUSTOMER
Very thorough and friendly.
5/31/2018
Haley D. VERIFIED CUSTOMER
Thank you for the great job!
5/30/2018
Tami H. VERIFIED CUSTOMER
I am very happy with the service I received. My car was ready a few minutes earlier than I was told. Josh was very friendly and informed me of upcoming services that will be recommended.
5/28/2018
Sarita S. VERIFIED CUSTOMER
Pleasant staff.
5/27/2018
Sherry R. VERIFIED CUSTOMER
I always get great service. My car is always ready at the time they give me. Great service every time.