Not happy with Kia in general due to the fact that I traded my Sorento for no reason because salesman told us we had to pay for mileage with Leased vehicle. I will not give a good score for any service from any Auffenberg Kia or other Auffenberg makes. I have sent emails concerning this matter but never hear anything back. As soon as I trade my Kia off I’ll be letting everyone on Facebook, email, messenger, txt message and any other way I possibly can to never buy from Auffenberg! Kia or any other make of vehicle from Auffenberg! Kim Naeger ****-****-xxxx
5/26/2018
Lois M. VERIFIED CUSTOMER
GOT IT DONE LIKE THEY SAID ,WAS VERY NICE
5/26/2018
GREGORY P. VERIFIED CUSTOMER
Yes,service writer was very helpful in keeping me informed of my vehicle status.
5/26/2018
Ronald P. VERIFIED CUSTOMER
I had an appointment for oil change and tire rotation. Upon arrival it was determined that tire rotation was not due yet. Only oil change was to be done. 45 minutes later the van was just being taken in for oil change. 45 minutes later I was notified the van was done but it was going to be 10-15 more minutes due to paperwork. That turned into 25 minutes. So an oil change ended up taking nearl 2 hours. No apologies, no excuses, no nothing. I could have gone anywhere else or done it myself in much less than 2 hours. This is the first time I have had a service issue with this van. Very disappointing. Why bother to make an appointment.
5/26/2018
Mitchell M. VERIFIED CUSTOMER
Matt at Body shop did a awesome job!
5/25/2018
Sharon K. VERIFIED CUSTOMER
I'll be glad to finish the survery
5/25/2018
Margaret H. VERIFIED CUSTOMER
Josh always provides direct professional service!
5/25/2018
Karie D. VERIFIED CUSTOMER
Joe Tilk was awesome! He always goes above and beyond when I am there for a service for my car.
5/24/2018
George M. VERIFIED CUSTOMER
Service and staff were outstanding. This is why I have had 3 Kia's
5/24/2018
JERRY W. VERIFIED CUSTOMER
Thank you for going above the call of duty to ensure a pleasant experience with the repairs in my Kia Sorrento. The communication was great throughout the process. Thank you.
5/24/2018
Teresa T. VERIFIED CUSTOMER
Everyone in the service department is awesome and helpful and always so pleasant to talk to. Thanks to all of you.
5/24/2018
Gayle M. VERIFIED CUSTOMER
It was completed on time.
5/23/2018
Capria H. VERIFIED CUSTOMER
Service was excellent. Associate that worked with me was very helpful.
5/21/2018
Luz H. VERIFIED CUSTOMER
Thanks to Josh for his kind, professional and prompt service. This is the second time we work with him and look forward to doing so in the future.
5/21/2018
Sandra S. VERIFIED CUSTOMER
Very professional.Thanks much
5/20/2018
John R. VERIFIED CUSTOMER
Fast good service
5/20/2018
Lisa D. VERIFIED CUSTOMER
My only concern is that each time I have gotten my car washed a crack have gotten in my window which have spreaded.
5/19/2018
Daniel S. VERIFIED CUSTOMER
Kenny is awesome and gets issue resolve with my vehicle and went above and beyond in taking care of me and any questions I had or concerns. Kenny is a tremendous asset to your company.
5/19/2018
Karoline S. VERIFIED CUSTOMER
A good experience all around.
5/19/2018
Nicholas L. VERIFIED CUSTOMER
My wife does not like the citrus (orange) scented cleaner or air freshener that was used in her Kia Niro.