Josh is always excellent to deal with. He addresses my concerns with care. I appreciate his honesty and I always feel like he has my best interests at heart.
9/24/2018
ELLEN S. VERIFIED CUSTOMER
Brought my 2018 Kia Soul ! turbo in for an oil change. The service tech put in the wrong weight oil-the filler cap and the manual on the turbo both say to use 5W30, but 5W20 was put in (which is the recommended weight for the 1.6L NON turbo engine. Had to rechange the oil myself.
9/23/2018
Edward L. VERIFIED CUSTOMER
All good thank you
9/23/2018
Yvonne C. VERIFIED CUSTOMER
Courteous, friendly, reception upon arrival; detailed explanation of if service that was needed; very comfortable waiting room.
9/22/2018
Luther L. VERIFIED CUSTOMER
You are correct, JOB WELL DONE. That is each and every visit to your Service Department. When my vehicle is checked in and checked out. Mark is an OUTSTANDING Technician. I have known him for years, and each and every time he have serviced my car I know it’s a job WELL DONE. His knowledge and kindness keep me coming back. He is an EXCELLENT Representative for Auffenberg, and Thank you for having him on your Staff.
9/22/2018
Dennis W. VERIFIED CUSTOMER
Service Dept was GREAT !!!
9/22/2018
Charlotte W. VERIFIED CUSTOMER
They were very friendly and helpful. They got to me right away and had the car done when they said. I am very very pleased with the service there .
9/21/2018
Arthurene C. VERIFIED CUSTOMER
Awesome customer service
9/21/2018
Linda P. VERIFIED CUSTOMER
Very good job done in a timely fashion
9/21/2018
Sarah L. VERIFIED CUSTOMER
The service was good and the service guy was really helpful and nice. He explained everything to me that needed to be explained. I appreciated his help.
9/21/2018
DWIGHT H. VERIFIED CUSTOMER
Friendly atmosphere. Car running great!!
9/21/2018
Nicole M. VERIFIED CUSTOMER
It was decent service. They got our car in and out fast. However,we were told that part of the service was having the car cleaned. That didn't happen.
9/21/2018
Anna W. VERIFIED CUSTOMER
You guys have been top notch since our first day. Thank you
9/20/2018
LINDA H. VERIFIED CUSTOMER
The repair that had to be made to my car could have been avoided if the previous job that had been done a year ago was done correctly a mechanic of 25 years said that the job that they did a year ago was not done properly which resulted in my car breaking down the highway but I am happy that I was refunded half of my money.
9/20/2018
James M. VERIFIED CUSTOMER
Joe Tilk, service advisor went out of his way to make sure I was taken care of . I drove in without an appt because of an emergency issue. I had to end up leaving it & he made sure I had a rental at no charge. Also while I was waiting our original salesman James Logston came & checked on me to make I was being taken care of & to see if he could help me in any way.
9/20/2018
Melanie M. VERIFIED CUSTOMER
Josh is a great asset to your company
9/20/2018
DANIEL S. VERIFIED CUSTOMER
Kenny and Joe took very good care of me and made my experience at kia great. Kenny took the time to take care of making sure my tire was in stock and making sure it was in stock. Joe got me the rental car I preferred and was quick and prompt getting me in and out the door cause of my work schedule. Kenny and Joe need to be recognized for there outstanding customer service and going the extra mile .